Hilton Worldwide Revenue Management, Training Manager in Addison, Texas

The Manager of Learning - Commercial Services and Revenue Management will be responsible for managing the revenue management learning curriculum. The target focus will be on the continued development, improvement, delivery, and measurement of our revenue management programs for our Hilton Brands for Owned and Managed and Franchise Hotels and RMCC.

What will I be doing?

The Manager of Learning - Commercial Services and Revenue Management will be responsible for managing the learning curriculum for Revenue Management, which includes training the front line, General Managers, Directors and Senior Leadership. This will include developing content that supports the business objectives of the Global Revenue Management team, and ensuring all learning materials are relevant across all regions in the organization. The Team Member will facilitate, measure, and develop Revenue Management learning events.

Other key priorities are listed below:

  • Develop and deliver discipline specific training on-site, by WebEX and/or conference calls to enhance training and/or to introduce hotel and RMCC Team Members to new programs, best practices or tool enhancements that are relevant to achieving business objectives
  • Meet regularly with key stakeholders to ensure we take a proactive approach in developing curriculum
  • Assist in the development of required documentation and training for the general roll out of new Revenue Management programs
  • Perform needs assessments as required to identify trends and training opportunities throughout the hotels and the RMCC
  • Handle new hire training for Team Members in the RMCC Americas
  • Schedule and manage resources and activities in relationship to delivering revenue management training
  • Manage own schedule to ensure coverage is maximized
  • Maintain and update online or offline departmental documentation including but not limited to system user guides and course training materials
  • Work with the learning team to ensure instructional design and measurement of training and learning effectiveness is aligned with business goals
  • Facilitate all Core Revenue Management training programs to include but not limited to RM at Work, RMCC Business Process and Competency Training, RMU, and Revenue Management portions of General Manager Brand Training and Director of Sales Symposium classes (all brands)
  • Manage partnerships with regional leadership, training vendors, or other stakeholders
  • Manage communications from business to the Learning team and vice versa and ensure messages are clearly understood
  • Monitor curriculum to ensure language and customs are represented and integrated in all training delivered
  • Develop own personal development plan to ensure learning professional competencies are up to standard
  • Manage own personal development plan and communicate with leader on progress
  • Work within established departmental budget
  • Manage travel and expenses
  • Coordinate Logistics of any training venue (Webex, Onsite, Teleconference)
  • Collect Best Practices by brand or product type across all hotels, regional personnel, and the RMCC
  • Collect and prioritize tool enhancement requests for future Revenue Management development
  • Instruct other ad-hoc Revenue Management class offerings for various specialized audiences
  • Participate in Revenue Management team meetings, committees and initiatives as requested
  • Assist in the development and maintenance of eLearning formats for all applicable course offerings
  • Excellent communications skills to include interpersonal communication, reading, writing, and presenting
  • Ability to manage change, resolve conflicts, and ensure collaboration within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity
  • Absolute discretion and confidentiality regarding sensitive information
  • Ability to take initiative to identify, prioritize, and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals
  • Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems
  • Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize, and implement plans to meet organization’s core strategic goals
  • Ability to assimilate new concepts and practices into position and the department
  • Ability to work independently and manage the work of other Team Members as appropriate; includes the ability to recognize the need for involvement of other teams and peers and capability to effectively facilitate that collaboration

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • High School Degree/GED
  • A minimum of five (5) years of professional experience, including a minimum of two (2) years of supervisory experience in a full service hotel or RMCC-based Revenue Management position
  • Ability to travel 10% of the time and adaptable to schedule changes as required
  • Experience with Hotel revenue management systems and tools, preferably including OnQ Revenue Management, OnQ Forecast Management, GRO/IDeaS, OnQ Rate & Inventory, OnQ Property Management, Delphi Multi-Property Edition, and the Hilton Worldwide Revenue Management Toolkit
  • Capacity to develop and deliver training programs with measurable improved performance with a specific focus on Revenue Management discipline
  • Ability to successfully respond to the needs and expectations of multiple stakeholders driving for their success
  • Influence and work successfully with varied audiences (senior leaders in the organization in multiple functions, as well as individual contributors)
  • Ability to collaborate and utilize resources effectively
  • Ability to advocate and implement professional development for self and others, including capability to work with peers and other resources to provide development and mentoring opportunities; includes adherence to organization’s standards for performance feedback
  • Proficiency with Microsoft PowerPoint, Excel, and Word including the ability to understand, create and manipulate basic presentations, spreadsheets, and documents

In addition, we look for the demonstration of the following key attributes:

  • BA/BS Bachelor’s Degree
  • Successful completion of Hilton Worldwide Revenue Management University (RMU)
  • Previous experience presenting and facilitating proactive and responsive learning solutions to meet business needs and seizing opportunities for continuous improvement in individual, team, business unit and organization performance
  • Bi-lingual (Spanish, Mandarin)
  • CPLP

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Human Resources

Title: Revenue Management, Training Manager

Location: null

Requisition ID: USA0128U