Palm Harbor Homes Systems Analyst in Addison, Texas


Financial Services Company in Addison, TX is looking for a systems analyst to provide user support for their loan production and servicing applications.

Contract to Hire after successful 60 days.

Job Description:

Works with management, clients and internal teams to provide user support on company financial application software, define and analyze problems. Support client management operations through report development, quality assurance, and data analysis of internal applications

Detailed Duties:

  • Applicant must have a professional appearance, self-motivated with a solid work ethic and excellent written, oral, interpersonal skills and strong organizational skills.

  • Experience in a Help Desk or Service Desk environment highly desirable.

  • Strong problem solving, analytical and solid troubleshooting skills are essential.

  • Working knowledge of mortgage origination/servicing software is highly desirable.

  • Provide basic PC support (MS Office/Windows OS/IE) with fundamentals to troubleshoot and resolve hardware/software issues.

  • Experienced with installing new software releases and system upgrades.

  • Ability to multi-task and handle multiple systems/platforms simultaneously.

  • Must have schedule flexibility to work late evenings and weekends as the business requires.

  • Computer software and/or hardware technical training and/or earned college hours is a plus.

  • Strong knowledge of Microsoft Word, Excel, Access.

  • SQL administration is a plus as this will become a job responsibility

  • Experience in Mortgage industry a plus (e.g., Escrow analysis, HMDA Reporting, Credit Bureau reporting, 1098 reporting, etc.)

Required Experience and Qualifications:

  • 3+ years of experience as a systems administrator or technical support combination

  • Minimum 1 year of technical support experience within last 5 years

  • Strong troubleshooting, research/analytical skills

  • Ability to multi-task and handle several customer issues at once

  • Ability to learn continuously based on technology changes

  • Excellent documentation skills

  • Ability to ramp up quickly on internal loan origination software and provide user support

  • Strong Windows knowledge, including Windows 7/8 and Windows Server 2008-2012

  • Experience with Microsoft SQL Server 2008 and newer

Requisition Number: 15-0072

Title: Systems Analyst

City: Addison

State: TX

Post Date: 11/20/2015