WTS International Café Manager / Head Chef in Amarillo, Texas

The Café Manager / Head Chef will be responsible for the daily operations of the cafe including: establishing and meeting the budget and financial goals; implementing training and scheduling staff; facility management and maintenance; supervising the café staff, ensuring the highest levels of guest satisfaction are attained; using the ability to lead and motivate staff to achieve goals and exceed guest expectations.

• Ensures the “WTS Experience” for members and guests by maintaining the standards set in WTS’ Basics to Excellence (BTE), WTS’ Mission Statement/Values; Standards and Expectations, and WTS’ Brand Standards.

• Adheres to policies of the facility and WTS International.

• Completes incident reports and reports any accident to the Manager on Duty. Practices safety awareness and trains others on accident-avoidance.

• Responsible for staff management to include interviewing, hiring, training, performance management and recognition duties, and disciplinary action.

• Supervises the onboarding process for new employees and provides ongoing training for all café staff, including food safety

• Schedules for the café to include covering different shifts, if necessary

• Serves as the lead customer service contact for members at the café, including: answering questions, welcoming, and other member communications

• Acts as liaison between the café and all other departments, communicating relevant information to the café staff as needed

• Monitors and works within the established café budget

• Develops and implements café policies and procedures

• Acts as the Head Chef to support cook line and lead the “back of house” operation

• Ensure that quality culinary dishes are served on schedule and to see that any problems that arise are rectified

• Responsible for approving all prepared food items that are served from the kitchen.

• Manages vendors and maintains inventory; properly codes and handles accounts payable invoices as they relate to the café operation

• Responsible for the cleanliness and organization of the café in the front and back of house

• Conducts departmental meetings

• Caters for activities & special events as needed, including special ordering, preparation, serving and clean up

• Incorporate food based programming into the activities calendar

• Work with Lifestyle team to develop food related programming and special event menus to generate revenue.

• Create specials and menus based on quarterly plans

• Other duties as assigned

• Ability to obtain CPR with AED, and Food Safety Manager certifications within 60 days of hire

• Minimum 3-year experience working in a café-style environment

• Supervisory experience in a restaurant setting preferred

• Legal Age to serve alcoholic beverages

• Knowledge of Food Safety Regulations or HACCP

• High standard of personal hygiene

• Excellent and proven people skills

• Experience with computer word processing and data processing programs

• Ability to multi-task in a fast paced environment

• Ability to follow routine verbal and written instructions

• Ability to multi-task in a fast-paced environment

• Excellent customer service skills

• Ability to build a team

• Professional manner, discretion, and appearance.

• Excellent verbal and written skills.

• Energetic, enthusiastic and motivational.

Education Requirements:

High School Diploma

Trade School or Associates Degree in Hospitality related discipline preferred

Supervisory Responsibilities:

Team members assigned to café shifts.


• Normal work hours: Varied to include nights, weekends, and holidays.

• Ability to stand for long periods

• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk

• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.

Region/City: Amarillo TX

Compensation: $48K

Type: Full-Time

of Openings: 1

External Company URL: www.wtsinternational.com