CTG Printer Repair Associate in Amarillo, Texas

Title: Printer Repair Associate

Location: US-TX-Amarillo

Job Number: 16207489

Our client inAmarillo, TX has an immediate opening for a Printer Repair Associate for a12 month contract assignment.

This is an hourly

contract that pays, 13.04 an hour. No PTO No Holiday pay.

If interested, please immediately apply to this requisition. For additional information please call the recruiter,Matthew Magiera at 888-414- 6076 x 5623 and email your resume to matthew.magiera@ctg.com.

All candidates will need to submit via our website for consideration to CTG job # 16207489.

Thank you for your interest!


Essential job functions:

Main Responsibilities:

  • Client Relationship Management

  • Serve as the primary customer contact for equipment support and service

  • Coordinate Move/Add/Change (MAC) process

  • Provide on-going end user training on equipment

  • Services Delivery

  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.

  • Break-fix activities account for 70% of role responsibilities

  • Provide IP address support

  • Perform basic equipment problem diagnosis

  • Point of contact for equipment removal and delivery for onsite support

  • Contact service as required (Xerox and 3rd party)

  • Utilize client web-based applications as required to include Service Call Handling

  • Accurate call reporting on Equipment in client designated systems

  • Remote Service call onsite support

  • Driving (if required for duties)

  • Download and install printer drivers on end-user equipment

  • Perform printer mapping to PC as required

  • Escalate printer network issues to appropriate resource

  • Physical as well as remote device management and control

  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…)

  • Monitor/apply current software updates/patches

  • On site contact for remote solve resolutions requiring technical expertise

  • Non-client device management as required

  • Perform remote device monitoring and remote solve (Xerox Device Management)

  • Identify and promote client Office Solutions

  • Pro-actively manage consumables and supplies using the DOS calculator.

  • Maintain on-site operator replaceable parts inventory

  • Collect equipment meter information and submit for billing purposes

  • Perform Data Entry for activity and asset tracking

  • Manage and maintain on-site parts inventory using PM4

Additional Requirements, Skills and Qualifications:

EDUCATION: Minimum: High

School diploma or equivalent

Must successfully pass a client required criminal background check, education

verification, MVR check, and drug screen.

1-2 years relevant experience resolving customer and equipment printing issues


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions throughout North America and Western Europe that address the business needs and staffing challenges of clients in high-growth markets, such as technology, healthcare and life sciences, financial services, industrials, and telecommunications. CTG's clients include large technology and energy companies, major health systems, and government entities.

CTG's greatest asset is our people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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