Kelly Services Customer Service Rep in Arlington, Texas
Job DescriptionLooking for BILINGUAL qualified candidates immediately, to work in a fast paced Customer Service environment.You will be responsible for processing and resolving customer service requests in a timely and accurate manner. Principal Responsibilities:- Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect. - Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries. - Inputs standard customer requests into Company systems. - Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues. - Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. - Enters service and route data into computer for billing and route scheduling purposes. - Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.- Experience working in a team environment. - Knowledge of the waste management industry. - Experience using bilingual skills in a business environment. Requirements- High School diploma or G.E.D. - Minimum of 1 year of experience in a call center or other customer service related environment. Must Possess the following skills:- Positive/Can Do attitude- Able to work in fast paced environment- Learns quickly- Professional- AS400 database experience a plus- Bilingual a plus, will pay extra. for bilingual (Spanish/English) Why Kelly®?At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Contact Center/Customer Support