SourceAmerica Sr. Account Manager, Healthcare Environmental Services (HES) in Arlington, Texas
Supports medical treatment facilities (MTFs) as a core line of business. Provides technical assistance to military treatment facilities (MTFs) and nonprofit agencies (NPAs) to support healthcare environmental services (HES). Technical assistance is required for all areas of MTF requirements including emergency rooms, intensive care units, surgical units, pharmacies, dental clinics, administrative areas, and other critical functions in the main facility as well as out-buildings. Major Federal customers include U.S. Army Medical Command and associate units, Health Care Acquisition Activity (HCAA), Center for Health Care Contracting (CHCC), Regional Medical Commands, and MTFs. Also supports SourceAmerica (business development and account management), and NPAs. Assists the Senior Program Manager in facilitating and mediating agreements among stakeholders; assisting in negotiating contract pricing; maintaining and keeping current market pricing information, providing technical assistance; assist in the development of estimating tools/data spreadsheets; sharing market analysis information; assist in the development of quality management systems; and developing and providing training and other resources.
- Assist the Senior Program Manager in facilitating third party commercial inspection system including procedures and processes, scheduling, participating in inspections, reviewing consultant final reports, and analyzing results for trends and deficiencies.
- Provide technical support and assistance through consultation, advice, and problem solving for HES operations. Examples include operational reviews, pricing support, project meetings, and NPA Recommendation Process. Respond to requests from and work with all three primary stakeholders regarding HES issues and NPA operations.
- Occasionally provide custodial technical support to other accounts.
- Develop training programs using Joint Commission standards. Training includes all areas of HES functions. Assist with CHEST (Certified Healthcare Environmental Services Technician) training of frontline workers for NPAs.
- Help develop and monitor KPIs (Key Performance Indicators) for HES operations.
- Stay current on OSHA, DOT, and ACORN requirements and regulations to act as subject matter expert for HES.
- Assist in developing negotiation positions including analysis of operations and staffing to support pricing. Assist in negotiating as necessary.
- Provide training for HES operations as determined by assessment of need, primarily of SourceAmerica regions and NPAs. Develop and lead seminars and information briefings.
- Identify issues, and facilitate and mediate agreements among stakeholders.
- Identify, gather, analyze, share, and keep current available and relevant market data and information.
- Assist in the management of existing HES and projects by developing methods to assess performance on a monthly basis, identify performance issues, and recommend and track corrective actions.
- Coach, train, and provide technical advice to NPA team members assigned to HES projects.
- Work with existing HES Federal customers such as HCAA, CHCC, MEDCOM Regional commands, and MTFs to develop professional relationships to ensure customers’ needs are met and contractual requirements are satisfied.
- Keep current on industry groups and Joint Commission activities to inform stakeholders of direction of the HES industry.
- Other duties as assigned.
SKILLS AND KNOWLEDGE:
- Wide knowledge of HES operations, to include staffing analysis, costing and pricing, DOD contracting, and knowledge of healthcare environmental services market resources
- Ability to keep current on best practices while maintaining current workload
- Demonstrated skills at problem-solving, process analysis, negotiating, and customer relationship building are required
- Must have excellent written, verbal, and organizational skills
- Must have ability to prioritize and to maintain accurate and timely documentation
- PC skills must include ability to use Microsoft Office, with heavy emphasis on data base management. MS Project preferred
- Must have experience in developing and presenting training seminars, information briefings, and quality assurance practices
- Familiarity with the AbilityOne Program rules and regulations preferred
- Ability to travel up to 50% of the year
- Certified Healthcare Environmental Services Professional Certification desired
- 8+ years in Healthcare Environmental Services Management or Consulting with BS/BA; 6+ years with MS/MA
- 1½ years experience = 1 year college
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Posted: May 4, 2016