White Lodging LEAD TECHNICIAN/THERAPIST in Austin Downtown, Texas

Position Summary

This position is responsible for performing a variety of the therapies (massage, nail and esthetician) to provide coverage across treatment platforms when the need arises. This position will lead the other therapists and technicians and is instrumental in providing adequate scheduling and coverage of the spa during down times. Must be able to perform massage therapy using the following techniques: Swedish, deep tissue, reflexology, shiatsu and hot stone. Additionally, all Spa personnel are responsible for driving positive guest satisfaction through implementation of core brand requirements, and positive engagement with our guests.

Essential Job Duties:

  • Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards.

  • Can perform a variety of Spa functions including massage, nails and facials.

  • Reports any incident and/or accident immediately to the Spa Director.

  • Performs all services that meet the established guidelines for that type of service offering that fulfill guest expectations; based on current certifications.

  • Understands and uses universal precautions when providing services.

  • Assesses contraindications of guest that may prevent service from taking place.

  • Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered. Can speak knowledgeably about hotel amenities and the local Austin area; answering guest questions that arise.

  • Suggest to guest other beneficial treatments offered in the Spa

  • Understands the ingredients in products and can explain their benefits to guest. Answers guest’s questions in a knowledgeable and professional manner. Recommends products for home use with a minimum service to sale ratio of 5%.

  • Keeps up on inventory and notifies Spa Director of product needs.


Previous massage experience; maintains current massage license

Customer service experience; preferably in Spa environment

Ability to explain and skillfully conduct various treatments/services to guests.

Excellent customer service skills and strong work ethic

Previous experience in threading, waxing, and facial services

Must have and maintain current licensing

Efficient, well organized, and able to handle a variety of duties simultaneously

Professional manner, discretion and appearance

Excellent verbal and written skills

Strong team player

Ability to lift 25 lbs.