Kforce 5904131 - HR Health Benefits Specialist in Austin, Texas
Kforce has a client that is seeking a HR Health Benefits Specialist in Austin, Texas (TX).Essential Functions:
Employee and Manager Service & Support
Provide first level functional support to customer calls/emails/chats
Handling inbound inquiries, identifying need, processing necessary transactions and escalating issues as required.
Outbound calls/messages for issue resolution and follow-up.
Assist employees and managers with Employee Self Service (ESS) and Manager Self Service (MSS) transactions.
Manage ticketing system inquiries. Distributing inquiries to other team members as well as fielding inquiries.
Provide exceptional customer service to office HR, vendors and all personnel, answering benefit questions in a timely manner and resolving problems related to payment of benefits, benefit plan eligibility and enrollment
Help administering the medical plans; monitor enrollments and claims, process third-party administrator payments and trust funding and advocate claims issues
Adhere to all aspects of the firm's HIPAA Policy, ensuring full compliance
Maintain knowledge of government regulations, i.e., HIPAA, ERISA, IRS, DOL, Section 125, GINA, etc.
Monitor, review and approve/decline requests for change in coverage in accordance to all applicable federal and state laws, Section 125 and plan provisions
Assist with communication and education to personnel and former personnel about benefit programs, procedures, changes and government-mandated disclosures
Assist with all benefit-related documents and setup in HRIS
Coordinate transfer of data to external vendors, plan providers, auditors and consultants
Coordinate employee wellness programs
Process assigned benefits-related billings, and coordinate the funding with the accounting department
Must have a minimum of 2-3 years experience with health benefits, preferably in a larger company setting
Exceptional customer service skills and proven ability to perform in fast-paced environment.
Excellent analytical and problem solving skills
Excellent communication skills and ability to handle sensitive matters with tact and diplomacy
Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
Ability to interact with all levels of a professional organization
Ability to work independently and require little instruction on the day-to-day work
Strong computer skill including proficiency with MS Office applications
Strong attention to detail and accuracy
Self-starter and fast learner requiring minimal direction
Ability to work in a team environment to achieve goals
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours