Visa Apple Packaging Engineer in Austin, Texas

Visa's End User Support is looking for an exceptional Engineer to support deployment of the annual MacOS versions, the administration user configurations within the community through JSS, Troubleshooting, and validation testing of 3 rdparty applications interoperability.

The dynamic role would require the individual to be an autonomous self-driven expert as they balance workloads and rapidly changing deliverables throughout the year. Depending on the project/effort, that same user would need to work within a larger team following Waterfall, Agile, and Dev Ops methodology. Diagnosis of user issues and package remediation being the cornerstone of the role, this individual would leverage all channels of discovery, scalable deployment, and resolution in order to support then end users. Peer Boards and Apple Support would need to be used in order for 3 rdparty applications to cooperate in the cross platform environment.

The engineer would be a critical resource in establishing the configuration, permission, and delivery mechanism for the image as new version of MacOS and its supporting hardware/software come out. Validation of peers work and verification of interoperability for changes in the environment will also be a large part of the persons role. Access to JAMF administration and the self-support portal will allow avenues to help manage the enterprise environment.

A strong Test Engineering background leveraging and creating automation scripts in order to expand iteration, compress timelines, and reduce dependency on manual testing.

Responsibilities include:

  • Packaging ** *

  • Creation of Custom 3 rdparty package and OS permission/configuration changes

  • Deployment and Administration of Apple Computers

  • Issue fixes to the Self Help area where possible, ensure correct users have access

  • Perform peer-to-peer testing with Mac applications to confirm deployment and removal with remote utilities

  • Package application and OSX updates for automated distribution

SOE Creation

  • Maintain an extensive familiarity of Enterprise-wide upgrades to Operating Systems

  • Developing Mac OS X Image Build for the Enterprise Environment

  • Archiving and managing previous Enterprise OS X Images

End User Support

  • Support ongoing Apple Hardware Architecture

  • Assist Systems Administrators, provide Second Tier desktop support and troubleshooting

  • Update information via Chatter and Wiki to support self-help

  • Assist in selection of newer hardware (Laptops and Desktops)

  • JAMF Casper management of all assets via policies

  • Document process for Mac OS X platform teammates

  • Monitor Internal Social Media to address FAQ and identify issues as they arise

Test Engineering

  • Resource monitoring and End User performance validation

  • Creation of automation test scripts during Development cycle

  • Maintenance of automation scripts to ensure ongoing use

  • Validation around version support and 3 rdParty updates

  • Track defects and process around OS upgrade

  • Provide correct permissioning management to end users

  • Verify Interoperability for all introduced applications and updates

  • Extend testing to iOS and Mobile Devices when tools cover multiple platforms (iPad, iPhone, etc)

  • Driving projects deliverables and logging defects via JIRA

  • Monitoring and managing large User Validation community (defects creation, status reports, etc.)

Education/Experience:

  • 5 years of relevant IT experience

  • BS in Computer Science [computer engineering or relevant field]

  • Expert level understanding with one or more of following packaging managers:

o Composer

o Packages

  • Expert skill level of Non-Snapshot based Mac packaging

  • Experience and deep knowledge of dynamic packaging skills, based on the individual need of each tool

  • Familiarity of leveraging Macs self-service tool, and JAMF helper

  • Configuration and Management of the JAMF Casper Suite Support Infrastructure

  • Understanding of JAMF Casper Suite and the Remote creation of policies

  • Working knowledge of Macs in an Active Directory network

  • Self-reliance and self-driving skill in automation and packaging. Ability to resolve issues using resolutions provided on JAMF nation and other tool boards

  • Moderate BASH scripting capability

  • Proficient in Python writing ability

  • Competent in AppleScript and other languages for OS X Automation Environment

  • Collection familiarity IBM BigFix and other distribution mechanisms

  • iOS and MacOS

  • Microsoft Productivity Tools (Office / Office365)

  • Familiarity of management of Macs in a Proxy environment

  • Cisco AnyConnect

  • Certifications in Apple Certified System Administrator (ACSA) or Apple Certified Technical Coordinator (ACTC)

  • Test Automation Shell Scripting, utilizing a variety of languages: Python, Java, and Selenium or other programming languages

  • Experience running automation tools through OS command line and configuration of Safari and proxies

  • About Visa: *

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is /the best way to pay and be paid, for everyone everywhere/. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages [CC1] per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

/ “Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.” /

Job: *Systems Engineering

Organization: *Technology

Title: Apple Packaging Engineer

Location: TX-Austin

Requisition ID: 163925