Apple AppleCare Business Development Project Manager in Austin, Texas

AppleCare Business Development Project Manager

Job Number: 52218428

Austin, Texas, United States

Posted: Oct. 17, 2016

Weekly Hours: 40.00

Job Summary

The AppleCare Business Development Team is looking for a skilled Project Manager/Business Analyst to assist with facilitation of global strategic opportunities.

Key Qualifications

  • Fundamental project management skills and full understanding of the various project management methodologies

  • Proven track record of successfully leading multiple different types of projects concurrently

  • 3+ years of relevant experience

  • Advanced knowledge Apple internal systems (SAP, Sonar, Espresso, etc.), as well as standard business tools with particular focus on Numbers/Excel analytics

  • Skilled at process documentation, document control and management

  • Demonstrated success in business process improvements/re-engineering

  • Strong communication and facilitation skills

  • Demonstrated abilities to complete multiple tasks under pressure

  • Strong business analytical skills and is comfortable using data to drive decisions and influence others

  • Thrives in an ambiguous work environment

  • Strong team player with a high degree of flexibility

  • Flexibility to travel - domestic and international


• Assist with facilitation of global strategic opportunities with particular focus on Europe and Asia

• Apply project management methodology to establish and lead solution development efforts tailored to the needs of strategic customers in multiple regions, with consideration for potential scalability and standardization

• Sales facilitation from a transactional and systematic perspective, establishment/verification of booking and entitlement processes, and solution implementation

• Cost model construction and analysis, develop standard service processes and procedures, and evaluate existing AppleCare service strategies

• Utilize strong analytical skills, basic project management methodology, coordinate with multiple cross-functional organizations, and simultaneously manage a variety of activities and complexities


Bachelors Degree is required. MBA and/or PMI/PMP is desirable.

Additional Requirements