State Comptroller of Public Accounts CAPPS Financials Production Support Analyst in Austin, Texas

CAPPS Financials Production Support Analyst

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CAPPS Financials Production Support Analyst

Salary

$69,414.96 - $72,000.00 Annually

Location

Austin, TX (LBJ)

Job Type

Classified Regular Full-Time

Department

Fiscal Management

Job Number

3E02.17

Closing

Continuous

  • Description

  • Benefits

  • Questions

General Description

Performs highly-advanced (senior level) consultative and systems analysis work in the planning, development, and implementation of enhancements to the Centralized Accounting and Payroll/Personnel System (CAPPS) production system and other related applications, including enterprise resource planning (ERP) initiatives. Work requires collaboration with other divisions within the Comptroller's office, other state agencies and institutions of higher education. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions and Responsibilities

Provides CAPPS Financials production (steady state) support for the four core modules: Accounts Payable, Asset Management, General Ledger/Commitment Control, and, Purchasing/eProcurement. All module support is expected to account for the system interdependencies with other modules, legacy systems, reporting needs, and overall data integrity.

Customer Service: Provides all customer-facing responsibilities in support of the CAPPS production instance for both Central and Hub agencies. Customer Service duties include, but are not limited to:

  • Provides Help Desk coverage in accordance with CAPPS' interagency contractual obligations by covering the Help Line, the shared email account, and the Service Request ticketing system.

  • Responds to written inquiries expeditiously and professionally, always within service level agreements.

  • Communicates complex concepts both verbally and in writing.

  • Assesses and properly escalates Service Requests.

System support: Provides highly-advanced consultation and analysis of the CAPPS production system for both Central and Hub instances. Production support duties include, but are not limited to:

  • Evaluates business needs, analyzes processes and creates business cases for changes and process improvements.

  • Identifies problems and proposes innovative solutions.

  • Develops reporting and system requirements.

  • Provides system expertise and functional support throughout the application development and application change processes.

  • Communicates complex concepts both verbally and in writing.

  • Maintains all associated documentation.

Performs other related duties as assigned.

Minimum Qualifications Requirements

Education:

  • Graduation from an accredited four-year college or university with a Bachelor's degree.

  • Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.

Preferred Education:

Graduation from an accredited four-year college or university with a Bachelor's degree in Business, Public Administration, Communications, Computer Science, Computer Information Systems, Management Information Systems.

Experience:

  • Six (6) years of experience in process or systems analysis work on any one or combination of the following: general ledger/commitment control, purchasing/e-procurement, accounts payable, billing/accounts receivable, inventory, asset management, project costing, customer contracts, grant accounting, planning and budgeting, human resources, time and labor, position management, payroll, performance management, learning management, talent acquisition management, and employee/manager self-service systems.

  • Two (2) years of experience working with PeopleSoft Financials modules, PeopleSoft Human Resource/Payroll modules, or PeopleSoft Supply Chain Management modules.

Preferred Experience:

  • Developing requirements, analyzing, designing, developing, testing and implementing components of the Comptroller's statewide financial systems (Centralized Accounting and Payroll/Personnel System, Human Resource Information System, Standardized Payroll/Personnel Reporting System, Uniform Statewide Payroll/Personnel System, Texas Identification Number System, State Property Accounting System and Uniform Statewide Accounting System).

  • Experience working with PeopleSoft Financials modules, version 8.8 or higher, or PeopleSoft Human Resources/Payroll modules, version 8.3 or higher, or PeopleSoft Supply Chain Management modules, version 8.8 or higher.

  • Experience working with Texas state government processes, policies and procedures.

  • Experience creating training curricula, conducting training classes, and evaluating training classes or programs.

  • Experience managing large projects and programs.

  • Experience participating in ERP initiatives.

Preferred License(s)/Certification(s):

Project Management Professional (PMP), Certified Public Accountant (CPA), Certified Payroll Professional (CPP), Professional in Human Resources (PHR), Society of Human Resource Management-Certified Professional (SHRM-CP), Society of Human Resource Management-Senior Certified Professional (SHRM-SCP) or Senior Professional in Human Resources (SPHR) certification.

Substitution:

One (1) additional year of experience performing process or systems analysis work on any one or combination of the following: general ledger/commitment control, purchasing/e-procurement, accounts payable, billing/accounts receivable, inventory, asset management, project costing, customer contracts, grant accounting, planning and budgeting, human resources, time and labor, position management, payroll, performance management, learning management, talent acquisition management, and employee/manager self-service systems work may substitute for thirty semester hours of educational requirement with a maximum substitution of 120 semester hours (four years).

Note:

  • Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields of 25B, 642X, 275, 0171, 3D0X4, 79T, NCR, 8412, 8R000 or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.

  • Additional Military Crosswalk information can be found at:http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx

Knowledge, Skills, and Abilities

Knowledge of:

  • Software development life cycle methodology

  • Software change control processes

  • Structured query language

  • Accounting processing procedures

Skill in:

  • Performing business or systems analysis using a defined methodology

  • Using a personal computer in a Windows environment and Microsoft software

  • Identifying and analyzing resources needed and actions to be taken to ensure division needs are met with a quality product (Research, Analysis and Verification)

  • Prioritizing, identifying and communication project resources and updates needed to complete multiple projects concurrently within scheduled deadlines (Project Management)

  • Using effective written and verbal communication to convey information in a clear, concise manner (Communication)

  • Identifying and resolving problems by using strong analytical techniques, innovative approaches and taking initiative in preventing and solving problems (Problem Solving)

Ability to:

  • Willingness to share information and expertise with others

  • Identify and communicate personal training and development needs to supervisor with personal development plan at the beginning of each appraisal cycle; attend, apply and share training information with section personnel (Training and Development)

  • Establish and maintain working relationships with co-workers, agency staff and management to achieve common goals (Teamwork)

  • Plan, organize, and prioritize multiple assignments to effectively manage a fast paced and changing work environment without compromising accuracy (Adaptability)

  • Consistently meet internal and external customer needs and expectations in a professional manner (Customer Service)

  • Act in the best interest of the agency, maintain confidentiality and continually strive to improve self and job performance (Professional Conduct and Development)

  • Maintain confidentiality and protect the privacy of state employees, taxpayers and other members of the public (Privacy and Information Security)

Work Hours:

8 a.m. to 5 p.m., 40 hour work week, Monday through Friday. May occasionally work evenings, weekends or holiday. Hours may change based on business needs.

Travel:

5%

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computer, telephone and client/customer contact. It requires the ability to bend, stoop, kneel, and reach as needed for filing and similar routine office duties. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers.