Marsh Certificate Specialist in Austin, Texas

Title: Certificate Specialist Location: US-TX-Austin Other Locations:

As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing, and delivering innovative, industry-specific solutions that help them effectively manage risk. We have 27,000 employees worldwide, operations in more than 130 countries, and annual revenue of approximately $5.4 billion, along with comprehensive global expertise that spans 26 industry practices and more than 30 risk and specialty practices. We are looking for talented professionals to join our team.

The successful candidate will exemplify Marsh’s IGNITE operating principles, the behaviors that guide our conduct and growth — In Touch: Get out in front by being informed and connected; Genuine: Be authentic with clients and each other; Nimble: Be flexible and move quickly to deliver quality results; Inclusive: Be open to diverse ideas, experiences, and backgrounds; Trusted: Stand for integrity and ethical behavior; and Engaged: Actively participate in making Marsh extraordinary.

Position Summary

The Certificate Specialist is responsible for creating Certificates of Insurance for companies who have appointed Marsh as their Insurance Broker. Without accurate Certificates of Insurance, many companies would not be able to enter premises, transport products, or sell their goods to vendors. A Specialist carefully reviews requests, consults the appropriate instructions, and issues certificates that meet our clients' needs.


  • Production processing of Certificate requests

  • Process daily work assignments, including ad hoc and renewal requests

  • Collaborate with team members to assist during high volume periods

  • Provide error free Certificate issuance at all times

  • Fulfill client requests within defined Service Level Agreements (SLA)

  • Maintain both written and verbal communication with internal and external clients on a day-to-day basis in a business appropriate manner

  • Prepare correspondence according to Centralized Services and Certificate of Insurance Team guidelines

  • Participate in team huddles, when scheduled

  • Communicate issues to the Supervisor immediately to ensure swift resolution

  • Participate in other projects/activities as needed

  • Position is required to maintain individual quality and productivity requirements


  • HS Diploma (or equivalent) required, college degree is preferred


  • Must have experience working in a professional setting

Knowledge and Skills

  • Must be proficient in MS Excel and MS Word.

  • Working knowledge of Siebel and Outlook is a plus

  • The successful candidate must have excellent communication skills, strong client focus, and have the ability to manage multiple tasks.

  • Must have an excellent attendance and employee record

  • Ability to be a team player

  • Focuses on attention to detail at all times

  • Ability to read, analyze, and interpret general business correspondence.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

Marsh & McLennan Companies and its affiliates are EOE Minority/Female/Disability/Vet employers