UnitedHealth Group Claims Processor - Austin, TX in Austin, Texas
Position Description: When you are in the business of health care, you're in the business of people.
At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex.
When people call us for help, their focus is on getting the best care possible.
We help them understand their benefits and their options.
This part of their lives matters a lot to them and it matters just as much to us.
Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. The Claims Processor (CFR) will support their team’s needs for claims processing, and to help improve the team’s overall relationship with our client.
Claims Processor (CFR) are responsible for providing expertise and customer service support to members, customers and/or providers. Primary Responsibilities: Ensure P&P’s are read and understoodReview and work incoming claims correspondence Process claims according to specific procedures and standards, meeting all positions production, quality and standards.Provide the very best service to internal and external members and providers when having to take calls and receive calls Manually enter claimsReview and complete CPS Call TracksReview claim quality errors with the SupervisorAssist the Supervisor with workforce management tasks and follow up.Solves routine problems on ownWork with supervisor to solve basic claims processing problemsPrioritizes and organizes own work to meet agreed upon deadlines Requirements: HS Diploma or GEDMust be flexible to work the hours of operation M-F 7am – 8pmMust be flexible to work overtime 1+ years customer service experienceAbility to navigate multiple computer systems Preferred Requirements: Meeting all expectations associated with Claims Processor (CFR) position1+ years claim processing experience Soft Skills: Demonstrated multitasking abilities Work Environment: Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouseOffice environment There are several steps in our hiring process it's a thorough process because we want to ensure the best job and culture fit for you and for us.
In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever.
And you can start by completing all required sections of your application.
profile, history, certifications and application/job questions).
Once you submit your resume, you'll receive an email with next steps.
This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.
You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you.
After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do.
Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine.
Here, you get that opportunity every day.
As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives.
You'll help write the next chapter in the history of health care.
And you'll find a wealth of open doors and career paths that will take you as far as you want to go.
This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. d9045f57-e7df-415a-9082-b55dfce43a45
Claims Processor - Austin, TX Texas-Austin 686199