Progressive Claims Representative – Centralized Auto in Austin, Texas

Claims Representative – Centralized Auto

Our Claims Representatives in our centralized claims centers help our customers resolve auto claims fast. This can be a stressful time for our customers, so we’re looking for people with a passion for helping others to join our team.

We’ll provide you with in-depth, paid training so you can feel confident providing support to our customers throughout the claims process. Developing relationships with customers over the phone, you’ll investigate and analyze auto claims. Along with joining a collaborative team, you’ll have ongoing coaching and development

Pay Rate: $19.71 per hour, plus:

  • Annual gainshare bonus of up to 16% of your salary! Our bonus program rewards each of us based on company performance

Start Date & Schedule: January 9, 2017; 11:00 AM to 8:00 PM, Monday, Friday, and Saturday plus two additional weekdays of your choice. Days off: Sunday and either Tuesday, Wednesday or Thursday.

Duties & Responsibilities:

  • Resolve and document auto claims as quickly and accurately as possible

  • Interview all involved in an accident to determine coverage and liability decisions

  • Validate damage is consistent with the report of the accident

  • Collaborate with peers, such as Estimators to identify suspect damages or any unrelated prior damage


  • Bachelor's degree or a combined total of two years of work experience and/or college education

  • Work or educational experience must include:

  • Making decisions

  • Solving problems

  • Planning, prioritizing and organizing

  • Effectively communicating verbally and in writing

  • Customer service

Benefits & Perks:

As the fourth largest auto insurance company, Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. As an employee, you will enjoy an inclusive environment that embraces strategic thinking, drive and passion. Progressive employees also benefit from:

  • Paid training, tuition assistance and career development

  • Diverse, welcoming culture with Employee Resource Groups

  • Casual dress (yes, you can wear jeans to work!)

  • Wellness program with discounts & rewards, and onsite gym at our large locations

  • Onsite healthcare at large locations and the standard benefits (medical, dental, vision, 401k)

Apply now to find a job you’ll love!

Equal Opportunity Employer

Job: *Claims

Title: Claims Representative – Centralized Auto

Location: Texas-Austin

Requisition ID: 140518