Cigna Client Account Support Associate in Austin, Texas


Responsible for creating, maintaining and updating routine to moderately complex information on appointed agents/agencies for the business.Reviews contract applications for accuracy and completeness, assigns and maintains agent/agency producer codes.Processes state appointments for agents by accessing website(s) of our third party vendors.Applicable documents are imported into our imaging system to maintain up to date information in agent files.

The associate reviews credit and criminal background information and escalates for review within established guidelines when an exception to standard policy is requested.

The associate maintains accurate data on appointed agents/agencies which may include updates to name, address, payment information, compliance training, and etc. Answers telephone calls regarding agent/agency status and provides support for our agent portal AgentView.

The associate applies knowledge of department policies and procedures and utilizes understanding of the business and organization.The associate may also perform other duties as assigned.

Essential duties and Responsibilities

1)Process new agent contracts

2)Process new state appointments and update records accordingly

3)Maintains/updates agent records

4)Responsible for understanding and applying our department procedures and practices.


1) High school diploma or equivalent

2) Two-four years of related experience

US Candidates Only : Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us

Primary Location: Austin-Texas

Work Locations: 11200 Lakeline Blvd, Ste 100 Austin 78717

Job: Sales-Sales Supp & Client Svcs

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel: No

Job Posting: Oct 17, 2016, 1:39:37 PM