Facebook Content Operations Program Manager, Community Operations in Austin, Texas

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.

Facebook is looking for a content management expert to join its Content Operations team. The Content Operations team produces scaled Help Center and community support content for more than 1 billion people around the world who use Facebook and related products. The ideal candidate will have a strong digital content management background with data analysis and project management skills. This person should also have an eye for improving user experience and the ability to manage complex, cross-functional projects with proven critical thinking skills. This is a multi-faceted position and an opportunity to be part of a growing team.

This full time position reports to the Manager of Content Operations and is based in our Menlo Park headquarters.

Required Skills:

  1. Define & influence Help Center content and content management across all Facebook Help Centers.

  2. Serve as a content management subject matter expert, providing guidance on tools and migrations.

  3. Manage the strategy and information architecture for the Help Center & Help Community.

  4. Gather & prioritize feature requests and insights to create business cases to drive Help Center and Help Community product strategy.

  5. Design and execute on content experiments across Facebook support interfaces.

  6. Benchmark existing content strategies against industry standards and best practices.

Minimum Qualifications:

  1. BA/BS degree.

  2. 4+ years of relevant and related Content Management experience.

Preferred Qualifications:

  1. Technical understanding of content management systems.

    1. Organizational skills, with the ability to multi-task and juggle priorities.

    2. Ability to assess, analyze and resolve issues.

    3. Ability to work cross-functionally with proven track record of delivering results.

    4. Data and analytical skills.

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.