Kelly Services Customer Service Representative in Austin, Texas

Logistics Services Specialist

Kelly Services is currently recruiting for a full-time Logistics Services Specialist, to manage all aspects of shipping investigations. This opportunity is for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX.

The assignment starts in October 2016 and pays $15- $17/hour depending on experience.

Duties and Responsibilities The Logistics Services Analyst will be responsible for managing all aspects of shipping investigations including interacting with carriers, company internal lines of business, and follow-up services. Investigations may have varying degrees of complexity. Must have strong analytical, interpersonal, customer service and communication skills.

This will be a position in the Americas Logistics Services division. This is an analyst/customer service role environment and is very fast paced supporting the various carrier investigations and internal groups. This position requires excellent problem solving, customer service, data entry and communication skills. Standard shipping inquiries (SI’s) include delivery status, tracking and tracing shipments as well as other carrier and warehouse receiving and shipping issues.

**Must have excellent relationship-building skills for carriers, sales and other internal company organizations.

Skills and Qualifications: • 2-4 years’ experience OR BA/BS with 1-2 years’ experience in business analysis &/or customer service support • Excellent customer service skills & experience • High volume data entry • Excellent verbal & written communication skills • Complex problem solving capacity • Strong organizational capabilities • Attention to detail, follow-through and ability to effectively multi-task • Solid mathematical skills (requirement for pricing adjustments) • Typing skills (min 30 words per minute) and 10-key • Ability to work cross functionally with a team approach to accomplishing goals • Ability to work overtime and weekends as needed

Term of Assignment • Long-term, 12-month contract based on performance and client business needs. Tentative start date is October 2016. • Full Time: Monday-Friday, 8:30am to 5:30pm. Ability to work overtime and weekends as needed.

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at Why Kelly®?At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.


Kelly Services®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Category: Administrative/ Clerical