Kelly Services Customer Services Representative in Austin, Texas
Job DescriptionCustomer Service Representative for Commercial Sales Department - $12.00 per hourSummary/ObjectiveThe Customer Service Representative provides effective customer service by establishing a working relationship with internal and external customers through communication via telephone, email, mail and in person with company employees.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Answers customer calls and provides information as needed.2. Resolves customer complaints.3. Input of customer phone calls and issues into system.4. Operates company specified software, word processing and spreadsheet applications.5. Generates communication via written or verbal to secure additional customer information to resolve customer disputes.6. Communicates with company employees to facilitate customer resolutions.7. Produces monthly/quarterly/annual reports.8. Assists Account Managers with various requests and reports9. Effectively communicate pricing and delivery request to customers.10. Highly organized, TEAM Player with POSITIVE ATTITUDE.Competencies1. Customer/Client Focus2. Communication Proficiency3. Organizational Skills4. Proficient in Microsoft Office - Excel mastery5. Problem Solving Why Kelly®?At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Contact Center/Customer Support