Cisco Customer Support Engineer in Austin, Texas

Additional Location(s) or Information: Job Category: Networking Level of Experience: Experienced - Non Manager Requisition #: R1016805

Description: What You'll Do Are you interested in being part of the exciting and growing world of IOT? As part of IOT technical support team, you will transform the way customers evaluate, procure, and deploy IT and business services with Cisco’s innovative solutions. The Cisco Technical Services group provides world-class support for customers around the globe. The CSE group within Cisco is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!

  • Who You Are* As a customer support engineer with Cisco’s award winning technical support group, you will: ● Solve customers’ cloud automation support challenges ● Mentor junior team members ● Develop intellectual material to be used by customers and Cisco team members ● Drive product improvement in collaboration with engineering and product management.

Our minimum requirements for this role: ● Minimum 3 years of experience in configuring and troubleshooting enterprise level network environment.

● Routing and switching networking experience - WAN protocols (BGP/MPLS and L2VPN) , IP Routing protocols ( OSPF, EIGRP), , Switching (C6500, layer 2 QOS, STP , C3750) ● Working knowledge of ACL, dot1x and other security feature on router and switches. Preference for knowledge of ASA ● Troubleshooting experience using Wireshark, or other protocol analyzer.

Desired Skills ● Cisco Routing platform : ISR, ASR1K, ASR9K,IR8X9, CGR2010 ● Switching Technology: C6500, CGS2520 ● CCNA, CCNP, or CCIE highly desired ● Experience with BGP/MPLS ● Experience in utility sector

  • Why Cisco* We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Job Type: Experienced Opportunity Category: Internet of Everything, Cloud, Software Defined Network (SDN), Services

Customer Support Engineer Austin TX US R1016805-en_US