State Comptroller of Public Accounts Enforcement Officer I in Austin, Texas
Performs entry-level tax enforcement, licensing and compliance work. Administers and enforces tax laws of the state of Texas and collects current and delinquent tax revenue. Travels to taxpayers' place of business to provide assistance and/or conduct compliance activities. This job is a position of public trust and requires a high degree of confidentiality in handling all taxpayer records, information and payments. Works under close supervision with minimal latitude for the use of initiative and independent judgment. Essential Job Functions and Responsibilities:
- Analyzes taxpayer accounts to determine delinquent status and initiates appropriate collection actions. Updates online tax information. Performs mathematical computations to determine tax, penalty and interest due. Documents an accurate record of delinquent taxpayer communication and action. Prepares correspondence, notices and forms.
- Provides taxpayer assistance and conducts compliance activities in person and/or on the telephone. Educates taxpayers on tax filing responsibilities, assisting with tax return preparation, accepting tax payments, processing tax applications, distributing tax forms and furnishing taxability information. Assists taxpayers prepare original, estimated or amended tax or miscellaneous fee reports. Researches, interprets and applies tax laws, rules and procedures. Establishes liability using original or estimated data on all delinquent taxes. Collects cash and non-cash payments from taxpayers.
- Enforces state tax laws using various statutory collection tools such as account freezes, levies, seizures, bond forfeitures, filing of liens and/or the suspension of permits to collect delinquent taxes.
- Conducts tax seminars for the public and various business groups and represents the Comptroller's office at business conferences and professional fairs. Attends and participates in special projects and mandatory training located in local and out of town locations. Performs other work related duties as assigned. Minimum Qualifications Requirements: Education: Graduation from high school or GED.
*Preferred Education: *
- Graduation from an accredited four year college or university with a Bachelor's degree.
- Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.
Experience:Two (2) years full time work experience in a related field to include but not limited to work in accounting, bookkeeping, a call center, clerical/administrative, collections, or record keeping.
Preferred Experience:Two (2) years' experience in bookkeeping, a call center, or collections.
- Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in Adjutant Generals Corps, Financial Operations, Communications, Administration and Operations or other related fields pertaining to the minimum experience requirement may meet the minimum qualifications for this position. Please call Human Resources at 512-475-3560/800-531-5441 for more information or assistance.
- Additional Military Crosswalk information can be found at: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx
http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AccountingAuditingandFinance.pdf Knowledge, Skills, and Abilities: Knowledge:
general office procedures and equipment
- performing basic mathematic computations
- using a personal computer in a Windows environment to access agency mainframe computer information and an automated work manager system
- using effective written and verbal communication to convey information in a clear, concise manner (Communication)
- identifying and resolving problems by using strong analytical techniques, innovative approaches and taking initiative in preventing and solving problems (Problem Solving)
- calculate figures and amounts such as interest, percentage and discounts using whole numbers, fractions and decimals
- research, interpret and apply tax laws, rules and procedures
- present information in one-on-one and small group situations to taxpayers and internal customers
- establish and maintain working relationships with co-workers, agency staff and management to achieve common goals (Teamwork)
- plan, organize, and prioritize multiple assignments to effectively manage a fast paced and changing work environment without compromising accuracy (Adaptability)
- consistently meet internal and external customer needs and expectations in a professional manner (Customer Service)
- act in the best interest of the agency, maintain confidentiality and continually strive to improve self and job performance (Professional Conduct and Development)
- maintain confidentiality and protect the privacy of state employees, taxpayers and other members of the public (Privacy and Information Security) Work Hours: 8 a.m. to 5 p.m., Monday through Friday, 40 hours. Occasional weekend and/or late-evening work may be required. Actual work hours may change based on business need.
Travel Requirements: Minimum of 40%.
- A valid Texas (or state of residency) driver's license and a satisfactory driving record are a condition of employment.
- Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months; valid Texas driver's license (or state of residency driver's license); and current proof of automobile insurance.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computer, telephone and client/customer contact. This position requires the ability to bend, stoop, kneel, and reach as needed for filing and similar routine office duties. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers. The individual must be able to transport a tablet and printer to the assigned locations to conduct the necessary enforcement field work. The individual must be able to lift, pull, physically handle, and transport records, documents, boxes, and related information, weighing up to 35 pounds when required. This position requires the ability to travel. The individual must be able sit for long periods of time while traveling to and from assigned destination.
Job #: 2H08.17
Job Title: Enforcement Officer I
State Classification #: 1059
State Classification Title: Taxpayer Compliance Officer I
Salary Group: B12
Closing Date/Time: Fri. 10/21/16 11:59 PM Central Time
Salary: $3,375.32 Monthly $40,503.84 Annually
Location: Austin, TX (CSB)