Ketra Field Services Technician - NYC in Austin, Texas
Ketrahas revolutionized the lighting industry through the creation of a new category: Natural Light. From the energizing midday sun to the familiar, soothing glow of a candle, Natural Light changes throughout the day, following the formula created by nature and delivering light that looks beautiful, feels comfortable, and makes spaces look perfect no matter the time. Based in Austin, Texas, Ketra has developed a complete solution – from the proprietary semiconductor in each lighting product to a complete reimagining of the user experience.
We are seeking aField Services Technician (FST)to provide technical product support to Ketra’s customers and partners out of our NYC office. In this role, the FST is the first line of contact during all phases of the construction project lifecycle. The FST provides technical and application support and also assists with troubleshooting.
This role reports to Technical Services Manager.
Provide technical support for projects via email, phone or in person to Ketra’s customers and partners
Provide onsite, web-based or phone based training for Ketra technical product offering including lighting control systems and software packages
Manage relationships with onsite integration teams
Work with commercial sales channel stakeholders to resolve project-specific issues as needed
Manage record keeping and project documentation for all work performed
Provide product and project feedback to Ketra development teams to improve products
Participate in regular project status meetings to keep all stakeholders updated
Ensure timely and technically correct coordination with any 3rd party integrators
Provide post-sales technical support as needed
Support product returns and replacements process
Conduct project post mortems and create recommendations for process improvement and technological upgrades
Requirements:To perform this job successfully, an individual must possess a variety of complementary skill sets. The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Strong project management skills, good follow-through, results driven
Good analytical skills and problem solving
Proficient in computer and systems skills (Word, Excel and Power Point)
Experience working with cross-functional teams
Strong written and oral communication skills
Dedication to organized project tracking and information recording
Customer-oriented approach that exhibits patience and attentiveness in all client interactions
Comfortable working independently and with limited direct oversight
Approximately 25% travel requirement
Ketrais headquartered in Austin, Texas, and offers competitive salary and benefits.
Please send resumes to firstname.lastname@example.org