Kelly Services Fraud Analyst needed in north Austin- $15 in Austin, Texas
Job DescriptionThe Fraud Analyst will provide critical support to the Risk Management team. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities of the Fraud Analyst will be largely focused around protecting customer from various forms of risk and fraud by reviewing transactions and accounts.Fraud Analysts also work closely with Client Services, Chargebacks, Disputes, and New Accounts teams, as well as Compliance officers and all other internal teams to mitigate risk. Responsibilities:- Identify and track current fraud trends by reviewing transaction and account patterns- Work reports and databases using established policies and procedures - Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns- Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance- Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks - Effectively communicate with appropriate authorities to resolve fraud concerns - Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax- Adhere to a strict attendance and punctuality policy - Adhere to strict compliance and regulatory requirements - Assist in preparing SAR files, using various systems to obtain required documentation, and organize files according to established standards - Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines; review, make decisions, and document results Skills/Education/Experience:- 1-2 years experience in risk management, fraud investigation, chargeback representation, or law enforcement - One year of experience in the Retail Banking, Payment Processing, or work experience in law enforcement/investigations - Bachelor's degree preferred- Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management- Detail oriented with excellent research, organizational, and problem-solving skills - Ability to manage multiple projects simultaneously - Excellent organizational, communication, presentation, and interpersonal skills - Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint - Strong analytic and problem solving skills - Interview and Interrogating skills - Good customer service skills to include diffusing upset customers Why Kelly®?At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Contact Center/Customer Support