Apple Fraud Prevention Specialist (Spanish) in Austin, Texas

Fraud Prevention Specialist (Spanish)

Job Number: 52465051

Austin, Texas, United States

Posted: Oct. 10, 2016

Weekly Hours: 40.00

Job Summary

The Retail Contact Center is looking for a Fraud Prevention Specialist with excellent analytical skills and extensive knowledge of best practices for order exception management. This role will contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any payment processing issue in a timely manner.

This role is located on the Apple campus in Austin, TX.

Key Qualifications

  • Bilingual fluency in English and Spanish (reading, writing and speaking)

  • 1-2 years proven experience in customer service type role

  • Analysis and problem solving skills

  • Decision making and sound judgment

  • Strong written and verbal communications

  • Customer-focused, detailed-oriented individuals

  • Ability to maintain a positive attitude in high-stress/fast-paced work environment

  • Comfortable working with ambiguity

  • Ability to work and make decisions with minimal supervision

  • Team player

  • Must be able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year


The Fraud Prevention Specialist will:

• Reviews and Analyzes simple – complex blocked Card Not Present orders to detect fraudulent activity, determining appropriate next steps

• Cancels fraudulent orders and serves as a point of contact between customers, credit card banks, and shipping carriers where necessary

• Analyzes, identifies, and communicates trends from exception reporting

• Reviews credit issues and processes as necessary

• Researches and resolves Card Not Present chargeback disputes

• Represents Apple with customers and partner organizations

• Identifies innovative ideas to improve the customer experience

• Achieves or exceeds performance and productivity goals


Bachelor’s degree preferred, or equivalent experience

Additional Requirements