Lone Star Circle of Care Front Desk - Pediatrics (South Austin) in Austin, Texas
Lone Star Circle of Care (LSCC) is an equal opportunity employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
At LSCC, our Front Desk Staff are the first face of our clinics! You play an important role in helping to create a positive, welcoming, and warm environment for our patients. If you are customer service focused, enjoy being part of a collaborative team, and want to work in a fast-paced environment, please read on!
Provides initial customer service to all patients including but not limited to greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files
Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance
Collects and posts patient payments; prepare deposits and follow established cash handling procedures
Completes patient intakes, income screenings, and conducts insurance verifications and authorizations
Provides conflict resolution and responds to patient grievances
Creates and maintains confidential patient files and records; files accordingly
Complete other duties as assigned
High school diploma or GED required
Six months prior experience in a professional administrative or related capacity is required
Prior medical office or healthcare setting experience preferred
Proficiency in Spanish is preferred