Office Depot Inside Sales Representative- Technology in Austin, Texas
The Inside Sales Representative-Technology (ISR-Tech) is a highly technical, complex consultative selling role responsible for revenue growth and customer retention as part of a business-to-business integrated sales model. The ISR-Tech is responsible for managing customer relationships by making outbound value-added contact within the context of an established contact plan to their assigned account base, via telephone; as well as accepting inbound calls. While all inbound and outbound contacts will be strategically focused on revenue growth and customer retention, specific outbound call initiatives/campaigns may vary to include lead generation, account penetration, product penetration, introduction of new product/services offerings, relations building and invitations to training events (webinars, tradeshows, etc.). Appropriately manage customers prospecting to connect directly with future customers. This position will focus on the target markets of clients that typically have between 50 and 250+ white collar workers. The ISR-Tech will be responsible for generating immediate, compelling customer interest, ensuring that the product or services offers sufficient value to generate a willingness to continue the sales dialogue. The associate should initiate exploratory discussions to schedule solid and specific follow-up calls in an effort to continue facilitating buying processes. Building and cultivating customer relationships; managing and growing assigned territory, revenue and margin. Achieving revenues and sales goals.
Associate's degree (A.A.) in computers and/or technology, Bachelor's degree preferred.
Two to fours years experience and or training.
Identifying and cultivating sales opportunities (upselling/cross selling) with existing customers; however, has skill sets to acquire new business if opportunity is presented.
Working toward a defined sales quota by managing, maintaining and growing an assigned book of business. Responding to product and/or service inquiries including but not limited to price, order placements, benefits, product differentiation, objections and availability. Increasing the AOV (average order value), grow revenue, and increase margins for each order.
Quoting price and credit terms for orders obtained, estimates dates of delivery, and informs customers of anticipated delays. Consulting with customers regarding the features and benefits of Tech Depot products, services, and solutions.
Building relationships with Outside Sales to increase account development efforts. Working with and understands other internal support functions to responds to all customer service issues, including complaints, backorder monitoring, and delivery information.
Participating in 4-6 week training program prior to "assigned seat;" and will actively participate in subsequent training programs entailing ordering systems, technical product comprehension, sales and negotiation.
Demonstrated understanding of customer relationship process with a high level of customer contact experience within an inside sales organization. Computer/technology sales; telephone sales.
Advanced proficiency in MS Office products, working knowledge of CRM system and successfully complete internal new hire training.
Ability to type 30 - 60 wpm.
Demonstrated aptitude to learn and utilize new technology related tools.
Excellent verbal and written communication skills. Team Player. High level of drive and initiative to achieve goals. Demonstrated negotiation skills. Strong interpersonal skills. Financial acumen. Effective time management and organizational skills required.
Strong sales skills in the area of telephone sales, professional and consultative selling.
Pay, Benefits and Work Schedule:
Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
Equal Employment Opportunity:
Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify or expression, sexual orientation or any other characteristic protected by law.