Samsung Electronics America IT Infra Helpdesk - Tier 2 Engineer (289205) in Austin, Texas

IT Infra Helpdesk - Tier 2 Engineer (289205)

Manufacturing Technology, Regular Full-Time

Samsung Austin Semiconductor, LLC ,Austin Texas

Oct 14, 2016

General Description

Due to the increasing load and responsibilities that helpdesk have been handling daily in the past year one IT engineer is urgently needed to help improve the quality of service provided by IT.

This engineer will provide direct 2nd level support for the following areas of work that are related to IT helpdesk daily operation scope.

Network: Firewall request implementation, Cisco PRIME, DHCP reservation

System: Telephone system support

Software: SharePoint

Specific Job Duties:

  • Implement network firewall request and DHCP reservation request.

  • Identify network issue using Cisco PRIME

  • Help monitor and maintain the phone system.

  • Help support SharePoint issues

  • Provide backup as needed to IT helpdesk daily operation

Necessary Skills / Attributes

  • 1+ year(s) of proven work related experience is required in configuration of firewalls (Palo Alto, Fortinet, and Cisco (ASA)), Layer 2 and 3 switching and routing knowledge with ethical hacking, firewalls, intrusion/prevention technologies

  • Working experience and knowledge of Microsoft SharePoint

  • Ability to clearly communicate technical details in both verbal and written forms.

  • Must be able to work in fast pace environment

  • Be able to support 24x7 manufacturing facility


  • BS Degree in Computer Science, Computer Engineering, or other Engineering/IT major

Company Information

Samsung Austin Semiconductor (SAS) is one of the most advanced semiconductor manufacturing facilities in the United States. SAS produces digital LSI logic components for tablets, smart phones, and other mobile devices. In August, 2012, SAS invested $4 billion to accommodate full System LSI production, bringing our total investment in Austin to more than $17 billion. With 2400 employees and 2.3M square feet of space, SAS is producing a full range of design rule devices. Since 1997, SAS has been at the forefront of manufacturing technology, enabling the world's digital devices to operate at their highest performance.