Samsung Electronics America IT Infra Helpdesk - Tier 2 Engineer (289205) in Austin, Texas
IT Infra Helpdesk - Tier 2 Engineer (289205)
Manufacturing Technology, Regular Full-Time
Samsung Austin Semiconductor, LLC ,Austin Texas
Oct 14, 2016
Due to the increasing load and responsibilities that helpdesk have been handling daily in the past year one IT engineer is urgently needed to help improve the quality of service provided by IT.
This engineer will provide direct 2nd level support for the following areas of work that are related to IT helpdesk daily operation scope.
Network: Firewall request implementation, Cisco PRIME, DHCP reservation
System: Telephone system support
Specific Job Duties:
Implement network firewall request and DHCP reservation request.
Identify network issue using Cisco PRIME
Help monitor and maintain the phone system.
Help support SharePoint issues
Provide backup as needed to IT helpdesk daily operation
Necessary Skills / Attributes
1+ year(s) of proven work related experience is required in configuration of firewalls (Palo Alto, Fortinet, and Cisco (ASA)), Layer 2 and 3 switching and routing knowledge with ethical hacking, firewalls, intrusion/prevention technologies
Working experience and knowledge of Microsoft SharePoint
Ability to clearly communicate technical details in both verbal and written forms.
Must be able to work in fast pace environment
Be able to support 24x7 manufacturing facility
- BS Degree in Computer Science, Computer Engineering, or other Engineering/IT major
Samsung Austin Semiconductor (SAS) is one of the most advanced semiconductor manufacturing facilities in the United States. SAS produces digital LSI logic components for tablets, smart phones, and other mobile devices. In August, 2012, SAS invested $4 billion to accommodate full System LSI production, bringing our total investment in Austin to more than $17 billion. With 2400 employees and 2.3M square feet of space, SAS is producing a full range of design rule devices. Since 1997, SAS has been at the forefront of manufacturing technology, enabling the world's digital devices to operate at their highest performance.