Samsung Electronics America IT Infra Helpdesk - Tier 2 Engineer in Austin, Texas

Systems Operations Engineer (288743)

Manufacturing Technology, Regular Full-Time

Samsung Austin Semiconductor, LLC ,Austin Texas

Oct 12, 2016

General Description

System engineering position to support facilities systems, responsible for the sustaining, maintenance and administration of critical 24x7 systems. The System Engineer will be assigned 1 or more system modules within the EHS Infra System Operations team. You will serve in a critical role within a high-paced manufacturing environment responsible for development, implementation, and maintenance of internal system applications. You will be required to provide excellent customer support to FAB and Facilities Engineering departments as well as working closely with other System Engineers, located both locally and overseas. You must be highly motivated and have a passion to make improvements to the company’s performance, efficiency & cost reduction.

Specific Job Duties:

  • Manage change points within established rules and policies.

  • Communicate system change points and issue resolutions clearly to members in the department and internal customers in the company.

  • Conduct analysis across line production and systems to make recommendations to improve system reliability

  • Plan periodically for preventative maintenance activities and provide awareness of system performance and reliability.

  • Guide and give direction to vendors/technician on troubleshooting system issues

  • Monitoring, debugging, tracing system issues

  • Provide excellent customer support to Engineering departments

  • Ensure data source validity for accurate report results and conduct query tuning for performance improvements

  • Work with international (Korea) and local team members to resolve issues and ensure proper integration with other related systems.

Necessary Skills / Attributes

  • Strong troubleshooting skills

  • Must have understanding of SQL

  • Flexible with work hours to attend conference calls with developers in Korea required

  • Microsoft SQL Server and/or Oracle experience preferred

  • Knowledge of UNIX/NT administration and troubleshooting skills are plus

  • Experience in creating web applications (JavaScript/CSS/HTML) preferred

  • Fluency in Korean language is a plus

  • Ability to clearly communicate technical details in both verbal and written forms

  • Must be able to work in fast pace environment

  • Be able to support 24x7 manufacturing/facility

Education, Training, Certification(s) and Minimum # Years Required:

  • BS Degree in Computer Science/Engineering or related major

  • 1+ years of related experience in a professional environment

Company Information

Samsung Austin Semiconductor (SAS) is one of the most advanced semiconductor manufacturing facilities in the United States. SAS produces digital LSI logic components for tablets, smart phones, and other mobile devices. In August, 2012, SAS invested $4 billion to accommodate full System LSI production, bringing our total investment in Austin to more than $17 billion. With 2400 employees and 2.3M square feet of space, SAS is producing a full range of design rule devices. Since 1997, SAS has been at the forefront of manufacturing technology, enabling the world's digital devices to operate at their highest performance.