Apple iTunes Fraud Prevention Specialist in Austin, Texas

iTunes Fraud Prevention Specialist

Job Number: 55323160

Austin, Texas, United States

Posted: Feb. 16, 2017

Weekly Hours: 40.00

Job Summary

Apple Online Store Order Administration is partnering with the iTunes Store for iTunes fraud prevention. We are seeking an iTunes Fraud Prevention Specialist with excellent analytical skills and extensive knowledge of best practices for account services.

Key Qualifications

  • Solid decision making and sound judgment

  • Extensive investigative, research, and analysis background

  • Attention to detail

  • Excellent written and verbal communication skills, ability to effectively express ideas and suggestions

  • Critical thinking

  • Flexibility to work within all hours of operations on a 7-day schedule

  • Team player

  • iTunes Store Support or fraud-related experience preferred

Description

The iTunes Store Fraud Prevention team is a high-impact team of specialists whose goal is to improve the iTunes Experience by mitigating the risk associated with iTunes purchases. Critical thinking and self-motivation are an absolute must.

Duties:

• Reviews and analyzes simple to complex Card Not Present transactions and customer accounts to detect unauthorized activity, determining appropriate next steps

• Actions fraudulent orders and accounts

• Serves as a point of contact between cross-functional teams and business partners

• Analyzes, identifies, and communicates trends

• Researches and resolves suspect fraud escalations from various sources

• Represents Apple with customers and partner organizations 

• Identifies innovative ideas to improve the customer experience

• Builds and compiles case details for Law Enforcement, Global Security, and Legal

• Achieves or exceeds performance and productivity goals

Education

Bachelor degree plus 1 year relevant experience, or Associate degree plus 2 years relevant experience

Additional Requirements