Solarwinds Inc. Mgr, Maintenance Renewal (LATAM) in Austin, Texas
SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.
We are currently seeking to hire a Bilingual Manager, Maintenance Renewal (LATAM) . This position is responsible for actively managing customer accounts, resolving customer issues, and collecting customer software renewals for support/updates on SolarWinds products.
Job responsibilities include:
Managing and guiding a team of renewal representatives.
Achieving targets as set out by management.
Providing timely and accurate weekly forecasts to management
Creating plans and procedures to enhance and further develop the renewals team.
Working closely with other cross-functional management teams and departments in marketing, product, finance, and customer service operations
Working alongside and developing business relationships with new and existing channel partners in LATAM region.
Must possess strong leadership skills and the ability to build and motivate a team.
Ability to communicate within the team and across different departments.
Ability to make daily adjustments to maintain velocity and momentum
Ability to understand and communicate business concepts within and outside the company.
Ability to adapt to changing business issues and requirements as they arise.
Bilingual - must speak Spanish and English
Portuguese is a plus
3+ years in a quota carrying role with demonstrated achievement
2+ years of Management experience
Ability to recruit a team and scale against aggressive growth targets
Demonstrated ability to work in a fast paced, ever changing environment
Knowledge and experience of networking technologies and our overall business environment
Ability to communicate effectively (oral and written) with strong interpersonal skills
Job ID 2016-6720
# Positions 1
Location US - UT - Lehi
US - TX - Austin
Position Type Permanent