IBM Mobile Device Management in AUSTIN, Texas

Do you have a passion for learning and applying modern SaaS engineering and administration practices? Are you attracted by knowing over 200,000 mobile users may rely on your work? Do you enjoy working with Mobile Devices and Mobile edge technologies? Are you excited to use these practices to deliver and manage mission critical services at scale? Are you a quick thinker? If so, please read on. MaaS360 Service Administrator role will be responsible for assisting with MaaS360 Mobile Device Management (MDM) system administration tasks, such as, manage device enrollments, manage device view bulk updates, define custom attributes, manage MaaS360 Cloud Extenders and its environments, manage group level actions, publish policies, and configure services. This role will be actively interacting with our technology infrastructure teams and our Help Desk teams to coordinate necessary efforts and actions triggered by eventual helpdesk tickets. You will also be responsible to monitor corresponding Slack channels and Connections Forums. Knowledge of iOS MDM rules and procedures are required and Android related topics is a definite plus. Interaction with Mobile Application Management (MAM) will also be key to this role. You will report to the Mobile@IBM Infrastructure manager and work in conjunction with the MDM Admin Leader.

  • Identifying and understanding the requirements relative to integration and management of iOS and Android devices in our internal IBM MDM (Mobile Device Management) implementation;

  • Lead or co-lead the squad for iOS and Android specific MDM implementations

  • Interact with other squads in the Mobile@IBM tribe for prioritizing and implementing the necessary changes regarding the identified and prioritized iOS and Android requirements

    Must have the ability to work in the US without current/future need for IBM sponsorship A day in the life at IBM

  • Throughout the day, you will collaborate with your teammates and interact with our product owners – all while being based out of our Austin, TX office.

  • Participate and/or lead in our lunch and learn sessions

  • Take a break and have fun by participating with other IBM’ers in a game of pool, ping pong or foosball

  • Take advantage of our on-site exercise room which includes cardio and weights

  • Work in an open environment where creativity is welcome and encouraged

  • Staying relevant to emerging trends in areas related to contemporary web design and UI/UX strategies

  • Demonstrated iOS knowledge and its relationship with MDM;

  • Demonstrated experience in iOS support / management / mobile devices;

  • Demonstrated communication skills in a customer or internal customer facing environment.

  • Agile Experience