Oracle Opera PMS Implementation Project Specialist II in Austin, Texas
Intermediate-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.
Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.
2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Hospitality industry experience required
2 years Hotel front office operations experience in a supervisory capacity
Extra consideration given to front office operations OPERA users in a front office supervisor/manager capacity
Participation in an OPERA product installations or conversions
Highly organized individual with the ability to multi-task in a fast-paced, deadline-driven environment
Possess a results-oriented, can do attitude
Serves as the main point of contact from Installation through post-sales phases
Reviews each sales order within their area of responsibility
Maintains communication with Hotel contact and staff from time of Project assignment
Coordinates project kick-off calls
Sets accurate expectations of Installation process from pre-implementation process to post installation
Creates project timeframe; schedules and blocks resources for onsite installation
Assists hotels with prerequisite and ensures hotel fully understands the Implementation process
Prepares project outline for field Implementation Specialist, provides detailed specific information on projects and all deliverables
Manages the assigned site level installer team (installers, senior installers and consultants)
Ensures that licenses, hardware, software and all project specifics components are in place
Monitors onsite Oracle resources to ensure projects in on track as scheduled
Serves as first point of escalation for the onsite resources & escalate issues to Implementation Manager when necessary
Manages assigned projects from start to finish. This includes the following OPERA related projects:
o OPERA New full installations
o OPERA Brand to Brand conversions
o Post follow up visits
o OPERA added module projects- Sales & Catering, OVOS, etc.
o Change of Ownerships
o OPERA Upgrades
o OPERA Hardware Migrations
Supplemental work- Interface integrations, billable customization requests, etc.
Conscious of our site level installers and their schedule, makes recommendations to Implementation Manager on utilization
Reviews daily communication from site level installer about project
Controls and approves all travel for installs on a weekly basis
Researches billing questions
Attend project kick-off calls
Attend pre-sales calls
Provides installation history
Title: Opera PMS Implementation Project Specialist II
Location: United States
Requisition ID: 160014QN