Emergency Service Partners Operations Coordinator in Austin, Texas

Job Description


The Primary purpose of this role will be to provide operational support to multiple Contract Managers and perform additional operational tasks and projects as needed.


  • Provide administrative support through tasks including but not limited to maintaining files, creating and distributing reports, scheduling meetings, preparing agendas, taking minutes as needed, tracking projects and assignments, answering phones, sending and distributing emails, and setting up conference calls. Provide excellent customer service with all vendors, staff and physicians, etc.

  • Coordinate administrative processes and program operations, following procedural guidelines.

  • Make business travel arrangements and reservations for Emergency Service Partners staff; including physicians who work shifts at various sites.

  • Prepare clear and concise reports, correspondence, and other written materials.

  • Maintain the highest standards of confidentiality and professionalism.

  • Manage expense reports for Contract Managers.

  • Manage and perform Special Pay for physicians as approved by Contract Managers.

  • Manage corporate apartments with scheduling, lease arrangements, cleaning schedule, ordering supplies, maintaining good relationships with all apartment managers.

  • Monthly dashboard reports for various hospital sites.

  • Provide reports for Quality Measures as needed.

  • Conference planning including venue, F&B;, registration, communication, speaker assistance, CME approval, certificate of attendance, speaker materials, power point presentations, attendee travel arrangements, etc.

  • Provide Sleep Study patient information when needed.

  • Involvement in National Emergency Nurses Week, National PA/APP Week.

  • Manage membership to professional organizations including gathering hospital information needed for each site.

  • Assist sites with OPPE evaluation reports.

  • Maintain and track 90-day on boarding.

  • Assist Contract Managers with Orientation of new physician hires, included but not limited to getting signatures on acknowledgement of Orientation, provide hospital with physician information for orientation, work with hospitals on orientation and assist Contract Managers in any way needed for Orientation, communicate with physicians with itinerary and travel arrangements when needed.

  • Work with the Travis County Medical Society to provide badges for physicians.

  • Work with Supervisor on Bonus/Performance Structure for Contract Managers and various sites. Keep track of all goals to ensure each have met expectations.

  • Update Intranet hospital contacts.

  • Become the key staff member for TER (Texas Electronic Registry). Work with registration information that is required for physician notification and signature on death certificates.

  • Additional duties as assigned.

Job Requirements


  • 3-5 years of experience working in an office environment at an administrative capacity. Healthcare industry experience highly preferred.

  • High school diploma or equivalent required, some college highly preferred

  • Advanced Microsoft Power Point, Excel and Word skills with excellent written and oral communication skills.

  • Must have demonstrated experience maintaining confidential information.

  • Ability to prioritize and work in a fast paced, high demand environment and learn and apply new skills quickly and under pressure. Must be flexible, responsible, accountable and reliable.

  • Must be self-motivated and able to work independently and as a member of a team.

  • Must display the highest standards of discretion, ethics, continuous improvement and professionalism.

Job#: 423767

Posted: 10/12/2016

Job Type: Full Time Employee

Location: Austin, TX-ESP Business Office

Salary: Hourly

Benefits: Comprehensive Benefits Package