Applied Materials Order Management III - (B3) in Austin, Texas

Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

  1. Create quotations/opportunities in ERP system and provide to customer.

  2. Create and maintain accurate Sales Orders in ERP

  3. Escalate and follow up on customer requirements not being met

  4. Handle complex customer inquires via phone, e-mail, and fax

  5. Maintain excellent communication with customers and internal stakeholders

  6. Develop understanding of customer requirements and relationship with customers

  7. Develop knowledge of AMAT products

  • Requires experience in, or the ability tolearn, SAP, SharePoint reports, and other dashboards.

  • Must have extensive experience working directlywith customers and the ability to maintain a professional attitude when dealingwith upset customers.

  • Must be a professional with a high levelof initiative and the ability to work independently, with little direction.

Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus

Qualifications

Education

  • Associate's Degree

  • 2 - 4 Years of Experience

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Primary Location: Texas-TX,Austin

Job Title: Order Management III - (B3)

Job: Fulfillment

Requisition ID: 1704789

Shift: Day Job

Travel: Yes, 10 % of the Time

Posting Type: Internal / External

Relocation Package: No Relocation