Verizon PKI Security Advisor in Austin, Texas


PKI Security Advisor

The PKI Security Advisor (SSA) functions as the primary enterprise client advisor for Verizon’s managed PKI and multifactor authorization clients, liaising between the Client, Security Operations Teams (SOC, Tier3, TAC, etc.), Engineering, Implementations, Development, Sales and other relevant Verizon organization and affiliates. The SSA monitors the post-implementation service delivery, takes actions and steps to verify and validate that the services are being delivered as contracted. The SSA ensures client service requests are being handled in a professional and judicious manner. The primary goal of the SSA is to develop and maintain the Security Services Advisor relationship with the client and ensure satisfaction with service delivery, resulting in business expansion and renewal of service agreements.


  • Act as the client advocate functioning as the primary post-implementation security advisor as it pertains to Identity and Access Management services being delivered by Verizon

  • Work with assigned clients (and with other security teams such as MSS and SMP) to assist clients in developing and maturing their security policies and procedures to improve the overall security partnership as it pertains to PKI and two factor authentication services

  • Participate in, and monitors implementation meetings and progress to ensure the client’s security needs and expectations are being met

  • Monitors the trends and changing business risk & security needs of the customer; obtains a working familiarity of the clients’ business market, practices, organization, risks, stakeholders, key decision makers and strategic objectives

  • Performs Trending Analysis of health, availability, threshold settings, change activity and incident activity of devices under management and works with appropriate teams on recommendations, changes and adjustments as necessary

  • Track and monitor upcoming feature releases, product changes and enhancements, assist the client in making use of and taking advantage of all features of the service

  • Manage service improvement plan (SIP) when service is not meeting contracted SLA’s

  • Maintain Rolling Action Item List (RAIL) to track ongoing security service & risk issues

  • Assist in operational security services escalation management - assist if necessary with escalations in case of service level breach

  • Maintains applicable client security services information via a client customer book, Wiki page and document set in designated repository

  • Provides training and education to internal teams, including SOC, engineering, etc. on client contracts, SLA’s, client specific custom solutions or agreements, etc. to allow for proper operational support

  • Provides client and internal executive summary and/or security & risk reporting as required

  • Provide governance to the Premium+ security offerings ensuring clients are receiving these value added security & risk management services


Experience and Skills:

  • Minimum of 3-5 years of experience in Identity and Access Management with a concentration in PKI and multifactor authentication products, services, features, policies, and compliance

  • Must have background and understanding of Identity and Access Management security technologies such as PKI, SSL, x.509, Multi-factor authentication, Validation services (CRL, OCSP), PIV and PIV-I, Federal Bridge and Shared Service Provider, RSA Authentication Manager/ACE Server, monitoring/management, risk and compliance

  • Understanding of compliance requirements such as FIPS 201, SOX, NIST 800-53 & 800-32, FISMA, ISO 27000, etc.

  • Experience and understanding of risk management and risk mitigation activities and tools

  • Experience in Project management of networking and/or network security implementation, operations or engineering projects

  • Previous experience in an operations, engineering or other technical role within the networking, security, IT and/or telecommunications field, preferably in a client facing role

  • Understands ITIL, service management and quality management practices

  • Must have proven successful Client service/management and/or networking/network security consulting experience

  • Possess the necessary skills (presentation), behaviors (communication & work ethic), and traits to be successful as a Client facing Security Advisor

  • Works well in team environment and as a sole contributor, and is a self-starter who does not need daily direction

  • Must be able to manage crisis situations with the customer and set customer expectations when applicable

  • Ability to understand and speak to technical issues with various levels of management, from engineers & other project members to “C” level executives

  • Ability to travel as required – estimated at 25% overnight travel. Travel demand may include external functions including visits to Customers, Sales offices, and industry events

Preferred Experience:

  • Bachelor’s Degree preferred

  • PMP certification

  • Training/certification or college certificate in Quality Management (ITIL, Six Sigma, TQM, etc.)

  • Training/certification or college/technical school certificate in Network Security (CISSP, Security+, SANS, ISACA, Vendor Certificates, etc.)

  • Training/certification or college/technical school certificate in Networking, Network Security and/or Information Technology

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 437932-1L