Location: US-TX-Austin

Job Number: 16207490

Our client inAustin, TX has an immediate opening for a Printer Maintenance/Repair Associate for a long term contract.

This is an hourly contract that pays, $13.93 an hour. No PTO, No Holiday pay.

If interested, please contact Chris Stevenson at585-325-4220 X5624.

This position requires driving to client sites as needed using your own personal vehicle, Mileage reimbursed. Motor Vehicle Records check required (no more than one moving violation in the past three years).

If interested, please immediately apply to this requisition.

All candidates will need to submit via our website for consideration to CTG job # 16207490.

Thank you for your interest!


Main Responsibilities:

  • Client Relationship Management

  • Serve as the primary customer contact for equipment support and service

  • Coordinate Move/Add/Change (MAC) process

  • Provide on-going end user training on equipment

Services Delivery

  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.

  • Break-fix activities account for 70% of role responsibilities

  • Provide IP address support

  • Perform basic equipment problem diagnosis

  • Point of contact for equipment removal and delivery for onsite support

  • Contact service as required (Client and 3rd party)

  • Utilize Client web-based applications as required to include Service Call Handling

  • Accurate call reporting on Equipment in Client designated systems

  • Remote Service call onsite support

  • Driving

  • Download and install printer drivers on end-user equipment

  • Perform printer mapping to PC as required

  • Escalate printer network issues to appropriate resource

  • Physical as well as remote device management and control

  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…)

  • Monitor/apply current software updates/patches

  • On site contact for remote solve resolutions requiring technical expertise

  • Non-Client device management as required

  • Perform remote device monitoring and remote solve (Client Device Management)

  • Identify and promote Client Office Solutions

  • Pro-actively manage consumables and supplies using the DOS calculator.

  • Maintain on-site operator replaceable parts inventory

  • Collect equipment meter information and submit for billing purposes

  • Perform Data Entry for activity and asset tracking

  • Manage and maintain on-site parts inventory using PM4

Education Requirements:

Min/Preferred, Education Level

Minimum: High School diploma or equivalent

Candidate Background: Skills, Knowledge and Abilities:

Operational technical skills:

  • Lift and move up to 50 pounds

  • Read, write and follow basic English instructions

  • Customer service and communication skills

  • Ability to manage multiple tasks

  • Perform duties with minimal supervision

  • Basic Equipment problem solving and diagnosis per training provided

  • Customer problem resolution including escalation as required

  • Coordinate work tasks to ensure fulfillment of SOWs

  • Track and report account information as required

  • 1-2 years relevant experience resolving customer and equipment printing issuesMust successfully pass a client required criminal background check, education verification, and motor vehicle Records check.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions throughout North America and Western Europe that address the business needs and staffing challenges of clients in high-growth markets, such as technology, healthcare and life sciences, financial services, industrials, and telecommunications. CTG's clients include large technology and energy companies, major health systems, and government entities.

CTG's greatest asset is our people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Administrative Assistant & Clerical