CTG PRINTER MAINTENANCE/REPAIR in Austin, Texas
Title: PRINTER MAINTENANCE/REPAIR
Job Number: 16207490
Our client inAustin, TX has an immediate opening for a Printer Maintenance/Repair Associate for a long term contract.
This is an hourly contract that pays, $13.93 an hour. No PTO, No Holiday pay.
If interested, please contact Chris Stevenson at585-325-4220 X5624.
This position requires driving to client sites as needed using your own personal vehicle, Mileage reimbursed. Motor Vehicle Records check required (no more than one moving violation in the past three years).
If interested, please immediately apply to this requisition.
All candidates will need to submit via our website for consideration to CTG job # 16207490.
Thank you for your interest!
W2 ONLY. NO CORP-TO-CORP OR 1099.
Client Relationship Management
Serve as the primary customer contact for equipment support and service
Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
Break-fix activities account for 70% of role responsibilities
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required (Client and 3rd party)
Utilize Client web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Client designated systems
Remote Service call onsite support
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…)
Monitor/apply current software updates/patches
On site contact for remote solve resolutions requiring technical expertise
Non-Client device management as required
Perform remote device monitoring and remote solve (Client Device Management)
Identify and promote Client Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator.
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4
Min/Preferred, Education Level
Minimum: High School diploma or equivalent
Candidate Background: Skills, Knowledge and Abilities:
Operational technical skills:
Lift and move up to 50 pounds
Read, write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem solving and diagnosis per training provided
Customer problem resolution including escalation as required
Coordinate work tasks to ensure fulfillment of SOWs
Track and report account information as required
1-2 years relevant experience resolving customer and equipment printing issuesMust successfully pass a client required criminal background check, education verification, and motor vehicle Records check.
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions throughout North America and Western Europe that address the business needs and staffing challenges of clients in high-growth markets, such as technology, healthcare and life sciences, financial services, industrials, and telecommunications. CTG's clients include large technology and energy companies, major health systems, and government entities.
CTG's greatest asset is our people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
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