Rackspace Product/Business Operations Analyst in Austin, Texas

Job Overview

Overview & Responsibilities

Do you enjoy spending time solving difficult challenges and being part of a team on a compelling mission? Do you have a passion for working with people and processes to achieve awesome outcomes for our customers?

Rackspace’s recently formed Fanatical Support for AWS team is looking to hire a Production Operations Analyst who will own critical day-to-day operational tasks.

A successful candidate will be passionate aboutworking with Rackers and customers alike. They will have strong time- and task-management skills to to efficiently manage important tasks and processes that are core to the operation of the business to include:

  • Primary point of contact for day-to-day operational issues for the Fanatical Support for AWS business

  • Gain a thorough understanding around how we calculate fees, process credits, bill and more for our AWS customers.

  • An understanding of how the internal tools and process work at Rackspace to serve our customers

  • A basic understanding AWS products and the AWS control panel

  • Ability to quickly learn about complex billing concepts from AWS like Reserved Instances

  • Operation and ownership of a ticket queue and e-mails for questions and tasks related to product operations


  • Strong sense of responsibility and ownership of outcomes.

  • Self-motivating. Able to identify gaps and customer needs, own, and solve them.

  • A willingness to take on disparate tasks and bridge gaps so that customers can have the most seamless experience possible

  • Passion for documenting and sharing information.

  • Strong ability to deal with vague requirements and turn them into clear next steps.

  • Clear, concise, communicator (written and spoken)

  • Passionate about getting a lot of stuff done – with a bias to action.

  • Cares for our mission, customers, and team. Places interests and outcomes of team over that of individual interests knowing that we will all accomplish and grow more when we work together.

  • Obsessed with excellence. Values working with others that are customer- and outcome-obsessed while learning from a strong team of passionate professionals.

Req # 33353

Work Location US-TX-Austin-AUS5

Location(s) US - TX - Austin

Category Product Managment