Renewal by Andersen Production Field Supervisor - Austin in Austin, Texas
Open the door to your future career…and a few windows too at Renewal by Andersen
Renewal by Andersen® is the leading source for top of the line replacement windows and patio doors. Our windows are the highest quality replacement windows on the market. Through our strong partnership with the national Renewal by Andersen® brand, we offer homeowners a wide selection of beautifully crafted, expertly designed windows that will truly transform any home. For more than 100 years, Andersen has improved the outlook for people as the world’s largest and most trusted window and door replacement.
Production Field Supervisor
The Production Field Supervisor is responsible for managing window installation projects through completion. This includes taking measurements prior to order placement, managing contractors completing the installation work, ensuring homeowner satisfaction, and collecting the final payment from the homeowner. The Installation Project Manager must ensure every project is completed, on time, on budget, and with a satisfied customer.
Duties and Responsibilities:
Obtain precise technical measurements for the ordering of Andersen Windows according to established Andersen measuring procedures and document reporting.
Accurately and timely, complete and submit Measure Sheet documents.
Work with local Production Team to identify and select a contractor or contractors to complete the installation project (“Independent Installers”).
Perform site visits on all active installations to ensure Independent Installers are performing installations to RbA standards. This includes the window installation, site cleanup, and installer appearance.
Meet with customers to ensure all questions that arise during installation are being answered to their complete satisfaction.
Cover any overflow re-measures or measures that fall within daily travels, as directed by Production Manager.
Initiate customer satisfaction survey process and ensure the homeowner completes the survey.
Manage and monitor safety controls of all functions of the warehouse and on-site.
Other duties, as assigned.
Take accurate window measurements 100% of the time.
Ensure all window measurements are turned into Production for approval by the business day after the measurements are taken.
Ensure all jobs are completed within 55 days of the sale.
Homeowner completes the Homeowner Satisfaction Survey at the end of every install.
Ensure that no more than 5% of projects have work completed after collection of final payment.
All customer contact, comments, complaints, concerns should be responded to within 1 business day of receipt, preferably on the same day.
3-5 years experience in construction project management work with windows, siding or other home improvement products.
Experience managing independent contractors in a construction setting.
Strong attention to detail and ability to multitask.
Experience in a customer-facing role, with strong customer advocacy skills.
Must pass a motor vehicle records check.
Musthave excellent communication skills.
What We Offer:
Base pay with attractive bonuses
Opportunities for Growth
For full-time employees:
Medical, dental and vision coverage after 30 days
A 401(k) retirement savings plan
Paid Time Off, Vacation Time
Internal training and development
Opportunities for growth and promotion at our five locations - Austin-Atlanta-Dallas-Tulsa-Oklahoma City
Great work-life balance
A friendly and supportive work environment
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Renewal by Andersen® careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are important to you too, we want you on our team!