HCA, Hospital Corporation of America Registered Nurse (RN) One Call Transfer - Nights w/Weekend Rotation in Austin, Texas
POSITION SUMMARY The ONE CALL Center Transfer Nurse is responsible for the facilitation of the movement of patients in and out of HCA Central West Texas Division hospitals and rehabilitation.
KNOWLEDGE, SKILLS AND ABILITIES
Exhibits excellent customer relationship skills, including telephone and personal contact with all internal and external customer groups, i.e., CWT Division hospitals, referral hospitals, clinics, physicians and their office staffs, EMS, etc.
Proficient in running Teletracking, Bed Management, EMS web-based dispatch requests and other Call Center, office-oriented systems.
Establishes and maintains a high degree of awareness and knowledge of each CWT Division hospital’s medical staff, services, and specialty services.
Utilizes critical thinking skills and acquired knowledge to assess situations and providing patient centric solutions
Excellent communication and interpersonal skills including diplomatic and friendly telephone manner and use of professional vocabulary;
Ability to self manage by taking responsibility to initiate, assess and take action;
Ability to function calmly in stressful situations;
Basic typing skills, 30 wpm;
Basic personal computer skills;
Positive, enthusiastic, helpful personality;
Customer service oriented;
Physical requirements include the ability to sit for extended periods of time and work in a confined space;
Must have the ability to work effectively with minimal supervision under general direction from ONE CALL Center Management.
POSITION QUALIFICATIONS EDUCATION:Minimum requirement of graduation from an accredited ADN or Diploma program; BSN preferred
EXPERIENCE: Minimum 2 years ER or acute care experience. Previous telephone triage experience preferred.
LICENSE/CERTIFICATION: Current RN licensure is required.
Title: Registered Nurse (RN) One Call Transfer - Nights w/Weekend Rotation
Location: Texas-Austin-Partnership Market Office
Requisition ID: 06766-48448