Verizon Senior Security Threat Advisor in Austin, Texas


Security Service Advisor


The primary goal of the Security Service Advisor (SSA) is to develop and maintain the client relationship, ensure client satisfaction with the service delivery of security solutions, operations, quality & assurance. You will also be responsible for aggregating data, analyzing unusual and interesting patterns, and providing decision analysis back to the client resulting in Enterprise Solutions expansion and renewal of security service agreements. The SSA drives greater value towards the Managed Security Service (MSS) customers through delivering services described in the MSS Service Description, providing additional security analysis, risk advisories, vulnerability assessment reporting, and service reporting over the lifecycle of the contract. Primary functions include but are not limited to security incident trending analysis and reporting, security gap analysis, executive reporting, vulnerability assessments and reporting, and keeping abreast of industry trends.

Job Description:

Security Advisory:

  • Provide support delivering a consultative approach by performing continuous incident analysis, service analysis, gap analysis using defined tools and techniques to assist clients in making necessary decisions to improve overall security program

  • Understands how to quantify risk using threat likelihood, implementation state, and business impact variables

  • Understands how to prioritize remediation efforts based on business need, compliance need, and/or risk reduction need

  • Understands how to analyze discovery scan data and vulnerability data to determine unusual use configurations, discovery of aged software, and proper identification of high-severity vulnerabilities. In most cases, the SSA will identify and remove false positive findings and/or downgrade certain vulnerabilities based on Verizon Risk Intelligence

  • Understands how to upload vulnerability details into MSS Security Portals; and analyze security incidents with the expectation of providing trending analysis and recommendations

  • Understands how to define action plans that are easy to implement, effective at reducing risk, and as much as possible will take advantage of existing people, processes, and technologies

  • Stay abreast of the changing enterprise solutions and security needs of the customer; and obtain a working familiarity of the clients’ enterprise solutions market, practices, organization, stakeholders, risks, key decision makers and strategic objectives

  • Develop and create Executive Briefings (frequency is based on client demand). The Executive Briefing will illustrate Implementation/Operational score, Threat and/or Vulnerability score, trending details, and may include high-level action plans

  • Detailed Vulnerability Reports (frequency is based on client demand). The Detailed Vulnerability Reports will illustrate summary and detailed findings in regards to aged software, unusual use configurations, and vulnerability severity

  • Monitors change activity, including device feature and maintenance release upgrades as well as vulnerability patches

  • Provides training and information to clients on MSS portal and services at inception and periodically as new features and enhancements to portal and service are made, as well as “refresher” training as necessary

  • The SSA may be responsible for maintaining some level of client specific documentation set as defined in the contract and approved by VES MSS; and maintains client information in designated CMDB, Wiki pages, Operational Playbooks, and document repositories

    Security Service Management:

  • The Security Service Advisor (SSA) ensures that the service is delivered as described in the Service Description (SD) and Service Level Agreement (SLA) per contract. S/he is the Single Point of Contact (SPOC) and advocate for the customer. The SSA provides recommendations to Product Management and Development teams for service improvements.

  • Serve as client’s primary point of contact and advisor within Verizon Managed Security Services and escalated service issues

  • Serve as advocate and spearhead the development of extra or new and non-standard functionality within the Verizon product & service portfolio in the interest of the Client

    Develop and manage service improvement plans, incident reports, action plans, operational security management forums and escalation management, identify service gaps in maintaining value propositions for security solutions


Experience and Skills Requirements:

  • Bachelor’s Degree in the Information Technology, Information Assurance, or related fields preferred

  • Minimum 5-7 years in the Information Security field in a client-facing security services advisor, security analyst, security engineer

  • Must have background, experience, and understanding of networking and network security technologies such as Firewalls, IDS/IPS, Proxies, Content Filtering, Application security, SIEM and Log, monitoring/management, Vulnerability Management, Risk and Compliance

  • Previous experience in an operations, engineering or other technical role within networking, network security, IT and/or telecommunications field, particularly in a client facing role

  • Ability to analyze log data, threat data, and threat intelligence information, interpret, and communicate derived meaning to client with recommendations for risk mitigation strategies

  • Ability to understand and communicate technical issues to various levels of personnel, including analysts, engineers, management and “C” level executives

  • Strong analytical skills, technical writing skills, communication skills, crisis management skills

  • Understands ITIL, service management and quality management practices

  • Network Security certifications (CISSP, C|EH, Security+, SANS, ISACA, Vendor Certificates) preferred

  • Project Management training/certification preferred

  • Quality Management (ITIL, Six Sigma, TQM, etc.) training/certification preferred

  • Ability to travel as required – Travel demand will/can include external functions including visits to Customers, Sales offices, industry events

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 437295-1L