Simon Property Group Simon Insider Ambassador in Austin, Texas

Simon Insider Ambassador

Employment Status:90 Day Temp Employee (Field)


Location:Barton Creek Square

City:Austin, TX





This position is responsible for serving as an informational source to shoppers on the Simon Insider program as they visit a Simon property. The position primarily focused on drivingSimon Insiderprogram enrollment and engagement.


The successful candidate’s responsibilities will include, but not be limited to:

  • Responsible for representingSimon Insiderto customers by providing high quality, efficient, and friendly service.

  • Ability to respond to customer inquiries aboutSimon Insiderand advise on the appropriate resolution while remaining pleasant and cheerful.

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist any individuals with disabilities accordingly, and thank the guest with genuine appreciation (e.g. hand a business card during the Thank You to invite them to come back or reach out before their next visit).

  • Comfortable using touch screen technology (e.g. smartphone and tablets) and apps

  • Knowledgeable about mall layout, retailers located within the mall and their location, mall amenities, and any temporary retailers located within the center on seasonal basis.

  • Ability to quickly and efficiently adjust to changing circumstances based on traffic patterns and needs of the center. Changes could include moving the greeter location or switching to another task.

  • Ability to offer appropriate recommendations to shoppers in need, and provide personal, positive experiences about recommendation as warranted (e.g. I love that restaurant, the chocolate layer cake is the best!).

  • May be asked to assist with other areas of mall management as needed.

  • Maintains confidentiality and follows the code of ethics


  • High school diploma or equivalent.

  • 1+ years of customer service or sales background preferred.

  • Must be at least 18 years of age.

  • Ability to spend 100% of his/her time on their feet when providing services to customers.

  • Ability to work primarily on weekends but possibly also some weekdays, weeknights, and holidays.

  • Must be extremely outgoing, approachable, and professional.

  • Must be articulate with excellent verbal communication skills, excellent hospitality and interpersonal skills.

  • Present a professional, pleasant and courteous appearance at all times.

  • Ability to remain calm and pleasant in stressful situations while maintaining a willingness to be helpful in fulfilling the guests’ need(s).

  • Fluency in multiple languages is a plus.