IBM Sr. Delivery Program Manager in Austin, Texas
IBM Watson uses Cognitive Computing to tackle some of humanity's most challenging problems - like revolutionizing how doctors research cancer or transforming how businesses engage with their customers. We have an exciting opportunity for a Sr. Delivery Program Manager Watson Implementations.The primary focal point for IBM service delivery in support of the client's operational environment on a medium to large contract. Leads the service delivery team according to defined scope of services, statements of work, documents of understanding, and inter-company agreements. Demonstrates strong / effective knowledge and experience in providing operational support for the contract. Provides leadership to service delivery team for delivery financial/cost management by ensuring resource commitments are met, continuous productivity initiatives are implemented, and creative cost reduction solutions are identified and implemented.Ensures cost case met and contributes to achieving gross profit requirements. Assists in developing new client requirements, and able to articulate business solutions for these requirements to the PE/client and/or management. Ensures continuous and effective services are provided based on the contract terms and conditions. Identifies areas where continuous improvement can be applied and takes the initiative to develop and recommend modifications to processes and procedures. Implements client satisfaction programs to ensure services are on a continuous improvement plan to reduce cycle time, eliminate defects, and improve time to delivery. Works closely with the PE to obtain an understanding of competitive challenges and uses this information to decide when changes to the service delivery of the contract are required. Ensures service delivery client satisfaction objectives, contract costs, and service level agreements are met. Participates in IBM Global Knowledge sharing and management which is key to IBM’s success. Participates in and responsible for the creation, harvesting, protection, and reuse of IBM’s Intellectual Capital. Individuals will participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges.Assumes additional responsibilities as assigned.Join us.....at this phenomenal moment in time and for the opportunity to work at the center of the new era of technology!
At least 5 years experience in Project Management (PM)
At least 5 years experience in managing delivery of complex projects with a distributed team
At least 5 years experience in project management of services delivery projects
At least 3 years experience in client interaction
Readiness to travel 75% travel annually