BCD Travel Technical Data Analyst in Austin, Texas
Technical Data Analyst
Requisition #: USAHQGBL-11881
Position Type: Full Time - Regular
Work Countries: United States
Work Cities: Virtual US
Technical Data Analyst
The Technical Data Analyst - Global CDS is responsible for the ongoing functional support and development initiatives as it relates to the data movement processes, encompassing the booked and transactional data. In this role the technical analyst is responsible for the ongoing functional support of the data and the systems, development initiatives and master data processes. The role is responsible for the analysis, requirements, testing, documentation and overall support of the ETL and related data processes. The position also has responsibility for supporting data standards and normalization processes in support of the Data Governance processes. Work closely with manager and supporting departments to ensure all incoming data is imported timely, normalized and available for customer reporting. Work with manager to define standard operating procedures and Service and Quality level measures. Follows established procedures. Collaborate with team members and make suggestion to manager for any process improvement and/or efficiency opportunities.
Duties and Responsibilities May Include
Responsible for the functional support and development initiatives for DecisionSource.
Supports the booked and transactional data development initiatives: analysis, documentation, mapping of requirements and testing.
Monitors the data processes and ensure all the underlining ETL processes are completed successfully.
Provides on-going 2nd level support for all data investigation requests.
Serve as SME on master data development initiatives: analysis, documentation, requirements and testing.
Analyzes, approves and submits data augmentation and data transformation requests ensuring all requests are essential and complete.
Responsible for data update processes that may be required to update data after import in DecisionSource.
Responsible for master data anomaly research and discrepancy resolution.
Responsible for maintaining master data tables and ensuring they remain up to date at all times.
Establish processes in support of data augmentation, as well as documenting the augmentation processes.
Helps write process documentation for all supported processes and ensure documentation is maintained accordingly.
Creates test plans coordinates testing efforts for all data development initiatives.
Create, interpret and run SQL scripts to aid in the research and problem solving.
Keep manager abreast of any process or workload challenges that may impact SLAs.
Escalation point for data issues within DecisionSource.
Follow proper human resources and company processes and policies.
Support department initiatives in order to meet company goals.
Recommend changes and improvements in alignment with the CDS strategy
Keep abreast of technologies and industry trends
Establish and Maintain Relationships :
Establish relationships within the team and stakeholders
Work with others within the department to support department goals
Foster effective communication within and outside of the team
Ensure that manager is abreast of accomplishments and impact areas.
Track productivity metrics as outlined by manager
Provide status updates on tasks and projects, outlining accomplishments, progress, challenges.
Capable of problem solving: anticipating, and resolving issues.
Capable of working in a team environment as a role model, supporting management & staff, following policies, providing feedback, and assisting in special projects.
Able to adapt to change
Ability to work independently, create action plans, implement goals and objectives, exercise discretion and judgment
Professional manner and appearance.
Excellent written and verbal communications skills.
Embracing diversity - Working effectively with people who have backgrounds, skills, and attitudes different from their own.
Strong International skills - able to interact with employees in different countries
Capable of thinking innovatively, strategically and conceptually.
Strong analytical, logic and problem solving kills
Capable of identifying customer needs - listening to information, asking probing questions, applying knowledge and associating solutions
Must have 3 + years of experience working in a technical role, supporting data and MIS systems
Solid knowledge of the global data environment and data capabilities
Strong technology background, including an understanding of multiple environments, database systems, databases, business intelligence tools, reporting tools and a working knowledge of the development environment.
Strong competency of SQL tools and ability to effectively write and interpret queries and results to aid in troubleshooting efforts.
Excellent customer service skills
Proven communication skills
Excellent attention to detail
Strong organizational and planning skills
Proven ability to work across all levels of management to drive results
Ability to work independently and handle multiple priorities in a fast paced environment.
Knowledge of the pre-trip and Post trip data collection process, work flow and data integration process.
Strong knowledge of pre and post trip reporting databases
College degree, preferably in the computer related field, or equivalent technical work experience
Able to work extended and or off-hours as needed or required
Occasional overnight travel may be necessary
Field of Interest Category:
Client Data Solutions
Percent of Travel: 1-25%