Veteran Health Administration Training Specialist in Austin, Texas

Announcement Number: GW-16-ATo-1796137-BU

Department: Department Of Veterans Affairs

Agency: Deputy Assistant Secretary for Finance

Position Info: Full Time

Location(s): Austin, TX

Open Period: 2016-09-09 to 2016-09-29

OverviewWho May Apply

Current Federal employees serving under career or career conditional competitive service appointments, former Federal employees with reinstatement eligibility, or persons eligible for non-competitive appointment under special appointment authorities. Veterans who are preference eligible or separated from the armed forces under honorable conditions after 3 or more years of continuous service may apply under the Veterans Employment Opportunity Act (VEOA).

Appointment Duration


Job Status

Full Time

Agency Marketing Statement

This is a bargaining unit position.

Vacancy ID: 1796137

Job Summary

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans. The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under these appointment authorities.

For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Key Requirements

  • You must be a U.S. citizen to apply for this job.

  • You may be required to serve a probationary period.

  • Designated and/or random drug testing may be required.

  • Background investigation may be required.

  • Selective Service Registration is required for males born after 12/31/1959.

DutiesMajor Duties

Work schedule: Full-Time Employment; Mon - Fri 8:00am - 4:30pm

Compressed/Flexible Schedule: Available

Telework: Available

Virtual: Not Available

Position Description Title/PD#: Training Specialist/PD# 15000-A

Relocation/Recruitment Incentives: Not Available

This position is located in the Financial Services Center (FSC), Financial Healthcare Service (FHS), Program Management Support Office. You will serve as a training specialist located in the Financial Healthcare Service with responsibility for providing training and analytical support to the Service Director, FHS.

Major Duties:

  • Provides direction in the implementation and maintenance of the training programs supporting the processing systems for medical claims and works directly on projects related to the improvement of such systems.

  • Resolves technical and administrative problems evolving from changes in concepts, schedules, technology, workload and methods of instruction resources needed and course modifications.

  • Works with program/project managers to analyze the tasks, and develop flow charts and storyboards to illustrate how the complex medical claims software will work based on desired workforce behavior and business objectives.

  • Develops and fields surveys to obtain feedback on quality of training conducted; and then interprets results, presents recommendations to the supervisor, obtains approval to initiate appropriate changes to course of instruction, manages implementation of corrective action.

  • Performs academic review of all training lesson guides and plans, practical exercises, examination questions, training aids, advance sheets, and other related training materials; and ensures quality control in terms of compliance with guidance, reliability, accuracy, and technical correctness.

Qualifications And EvaluationQualifications

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For this vacancy, applicants must have held GS-11 or higher for at least one year to be eligible for the GS-12 grade level of this position. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Application materials must demonstrate the selective placement factor. Applicants who do not meet it are ineligible for further consideration.

The Selective Placement Factor for this position is: Previous experience developing training materials for IT or software projects.

You may qualify based on your experience, as described below:

Specialized Experience (for positions above GS-5): You must have experience that demonstrates a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include:

  • Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).

  • Supervising or administering a training program.

  • Development or review of training/course materials, aids, devices, etc., and evaluation of training results.

  • Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.


You must have one year of specialized experience equivalent to the next lower grade level (GS-11). Specialized Experience is experience that is in or related to the position to be filled that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties described. Specialized experience is experience planning, scheduling, developing and implementing training policies to support medical claims processing projects and studies to evaluate and recommend ways to improve work operations in a program or support setting.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education: Applicants please note there is no substitution for education for the GS-12 level.

You will be rated on the following competencies as part of the assessment questionnaire for this position.Narrative responses are not required at this time.

  • Expert knowledge in applying educational methods in delivery of training to adult learners.

  • Knowledge of the theory, principles, concepts, and practices of developing and implementing organizational training programs and the ability to apply this knowledge to very broad and difficult assignments.

  • Knowledge of planning and conducting studies which evaluate course materials, presentation methods, system requirements, and student performance to meet program objectives.

  • Ability to write in order to develop course curriculum, evaluate organizational training objective measures and develop briefings.

  • Ability to deal tactfully and convincingly with staff members both inside and outside the organization regarding the coordination and development/refinement of training materials.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledges, skills and abilities; completion of a work sample, and/or contact for an interview.

For more information on these qualification standards, please visit OPM's web site at

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

Physical Requirements: The work is sedentary, although some light physical effort may be required.


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP) on the Occupational Questionnaire in the section provided. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference.

For more information on Veterans' Preference, please visit


After the vacancy announcement closes, those applicants who meet the minimum qualification requirements for the position are referred to the hiring manager for further consideration and possible interview.

How To Apply InformationHow To Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Thursday, September 29, 2016 to receive consideration.

  • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  • Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. (Emailed applications will not be accepted.)

Required Documents

The following documents are required:

  • Resume

  • Responses to the Occupational Questionnaire

  • Other documents - use this checklistto make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify),documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1796137.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding

applicant notification pointscan be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Other Information

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, reinstatement, or new appointment.

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.