Lamar University Audio Visual Services/Classroom Support Assistant #499398 in Beaumont, Texas
Posting Number 20111241
Position Title Audio Visual Services/Classroom Support Assistant #499398
Position Type Staff
Position Number 499398
Department Information Technology
Position Summary Information
Job Summary/Basic Function
Position Summary: Provides audio and video support for administrative events to support the University needs. Work typically involves a combination of installation, configuring, troubleshooting of a variety of audiovisual tools, video editing tools. Provides microcomputer support to university community, in an administrative and educational environment.
Duties and Responsibilities: • Perform day-to-day audio visual (AV) functions, including scheduling, troubleshooting and equipment installation / repair. • Operate and maintain AV equipment for live events. • Deploy new AV hardware and software. Maintain equipment as needed. • Assist in the installation of AV equipment in classrooms. • Research and implement best practices to resolve equipment issues. • Perform basic PC technician duties (computer builds, Windows 7 troubleshooting, etc.). • Respond and resolve user support requests. • Knowledge of a variety of technology tools, sufficient to answer customer questions about use and to recommend configurations and purchases. • Knowledge of positive customer service technique. • Maintains a high degree of technical knowledge and expertise on a variety of technology products through research, personal use, vendor presentations and training. • Identifies causes of hardware and software problems and takes appropriate action to resolve problems. • Installs, configures, upgrades, and repairs a variety of software and hardware. • Maintains records and supplies associated with assignment. • Collaborates and teams with others on a variety of projects. • Evaluates technology products and recommends appropriate implementation. • Establishes and maintains effective communication with customers, other technology specialists and vendors about services. • Develops and maintains a positive service orientation. • Performs related duties as assigned.
Education and Experience: • Associates degree in related area plus four years of relevant experience (a combination of relevant college course work/training plus relevant work experience may be used to total four years of experience). • Must have at least one year of customer service experience.
Knowledge and Technical Skills required: • Skill in setup, installation, and operation of audio hardware and software. • Skill in the setup, installation and operation of video hardware and software. • Skill in providing training on technology tools and topics. • Skill in identifying and resolving problems with computer hardware and software in a stand-alone and networked environment. • Skill in both verbal and written communication. • Skill in communicating with individuals from diverse socioeconomic backgrounds. • Skill in time and stress management.
Physical Requirements: • May be required to move and lift materials and equipment weighing up to 75 pounds.
Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Lamar University is proud to provide employment preference to veteran applicants in accordance to Texas SB 805, Section 657.003.
Security Sensitive Statement
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Posting Date 10/13/2016
Close Date 10/27/2016
Open Until Filled No