The GEO Group CASE MANAGER I in BEAUMONT, Texas
Under close supervision, provide support and structure to residents in developing program plans. Control and secure facility and residents, and operate within legal constraints and contract agency stipulations.
Primary Duties and Responsibilities
- May perform all duties of Monitor I.
- Prepare written personalized program for each resident to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals. Review plan with residents on a regular basis and document progress and/or revisions.
- Assist residents to establish personal budget, locate suitable housing, enroll in educational and vocational programs and participate in family and community activities, as appropriate, to ensure that they are working towards financial independence.
- Monitor facility sanitation and safety. Assign daily housekeeping chores to residents to comply with facility standards.
- May orient residents upon arrival at facility to provide smooth assimilation into program (e.g., have resident complete paperwork, take on facility tour, introduce to other residents, etc.).
- Make entries into confidential resident files to provide the structure for case analysis and program planning and to provide documentation of program participation. Ensure files are secure to protect resident confidentiality.
- Verify residents' jobs to ensure residents' employment is suitable under established program plan. Counsel with unemployed residents by providing guidance in obtaining employment in cooperation with the Job Developer.
- Verify residents' movement according to contract, so that the resident is accountable for his/her whereabouts in the community.
- Prepare terminal/discharge report within established time parameters upon resident release to summarize program performance and to satisfy contract requirements.
- Participate in staff meetings by sharing observations and recommendations regarding the facility, residents and staff relations to identify and solve problems and function as a unified team.
- Maintain confidentiality obtained through job duties regarding employees, vendors, residents, outside agencies, etc., so that sensitive information is only given on a "need to know" basis.
- Comply with policies and work rules as described in the company Employee Handbook and the Facility Policies and Procedures Manual, including directives of managers and supervisors in a cooperative spirit to ensure conformance to company standards.
- Adhere to attendance policy; be available for all shifts; work overtime as required; to ensure adequate coverage of the program and to ensure the safety and security of the residents.
- Comply with Facility safety rules; take appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others.
- Communicate effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
- High school diploma or GED
- One (1) year experience as Monitor I with or two (2) years in directly related job experience. (case management, counseling, therapeutic environment)
- Associates or Bachelor’s degree will substitute for experience.
- Familiar with community corrections systems and current community corrections practices
- Write clear, concise reports in English using correct grammar. Add, subtract, multiply, divide, and calculate percentages.
- Ability to effectively interface with residents and staff; supervise residents and possibly other staff supervise residents and possibly other staff; react quickly and appropriately in an emergency situation.