AmTrust Financial Services Direct Dept - Sales Team Lead- Call Center in Bedford, Texas
Direct Dept - Sales Team Lead- Call Center
About the Organization
AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit www.amtrustgroup.com, or call AmTrust toll-free at 866.203.3037.
Direct Sales Customer Service Representative
Individual should have a firm grasp on all processes within their scope of the call center, direct sales team and have knowledge of most all operations. Their responsibilities are between the call center representative and supervisor. Additional duties include assuming the responsibility of the supervisor should the need arise.
Mentor and coach sales representatives.
Take calls as needed and be the point of contact for any escalations.
Additional duties based on management discretion.
Provide coaching and team building skills with the staff.
Assist Call Center Supervisors with day to day management of call center team
Assume supervisory role in the absence of the Call Center Supervisor
Adapt and master multiple new/existing sales programs within company
High school diploma or equivalent
College degree or some college preferred
Property & Casualty Insurance License Preferred
3+ years of sales/customer service (call center environment preferred)
Shown skills and/or experience as a team lead or senior level customer service
Ability to think independently and make sound decisions pertaining to service and customer satisfaction
Exceptional listening, written, and verbal communication skills
Mastery of the English language
Ability to resolve conflict and negotiate
Strong PC skills (Word, Excel, etc)
Experience with the General Motors CSR website & 360Portal
Number of Openings
Employee Referral Eligible
Employee Referral Payout
This position is currently accepting applications.