Su Clinica Certified Pharmacy Technician-MTM in Brownsville, Texas
As a member of the Medication Therapy Management (MTM) team, this position works under the direct supervision of a registered pharmacist to support the delivery of safe and effective medication therapy to participants of the Salud y Vida 2.0 Program . Duties are performed in a manner which ensures the patient has a pleasant and satisfactory experience in the manner in which their care is delivered, managed and coordinated with both internal and external entities and in which the patient participates in the decision-making. Therefore, patient relationship, management of patient care, management of patient information, team communication, and demonstration of conduct and activities using patient centered medical home principles, policies and procedures is critical. Supports the vision and mission of Su Clinica at all times.
Program Terminates July 31, 2018
Patient Relationship: Contacts Salud y Vida 2.0 participants to prepare for MTM sessions. Possesses good communication skills, demonstrates good telephone etiquette and is courteous and respectful to patients. Handles questions that do not require a pharmacist’s expertise or judgment. Communicates patient’s problems/complaints to the pharmacist .Contacts patients as needed for follow-up and adherence monitoring.
Management of Patient’s Care: Schedules appointments for the MTM Pharmacist to complete the Comprehensive Medication Review or the Targeted Intervention as necessary. Accurately documents all service events in a timely manner. Obtains updated/correct contact information.. Makes outbound calls to providers, pharmacies and patients to support MTM operations. Receives and responds to calls from providers, pharmacies and patients; makes determinations of appropriate action required and escalates calls as necessary.
Manages Patient Information: Understands and abides by Confidentiality expectations. Adheres to all HIPAA regulations in and outside Su Clinica. Verifies appropriate information provided by patients with provider/physician. Inputs demographic and current medication information for each Salud y Vida 2.0 participant.
Team Communication: Maintains communication throughout the day with MTM pharmacist to ensure productivity and performance expectations are being met. Responsive to MTM Pharmacist regarding service fulfillment requests. Maintains current database of MTM services provided to program participants Prepares
Demonstration of Safe and Professional Conduct: Maintains a friendly and safe work environment for self and others. Demonstrates an understanding and abides by approved Medication Management Policies and Procedures. Responds to emergency situation as per training. Refrains from texting and speaking on the phone while on duty. Refrains from informal communications with patients and others. Attends work on a regular and predictable schedule as per leave policy. Performs assigned duties.
Submits required documentation in a timely manner (credentialing requirements, license renewals, certifications, CNE attendance, etc.). May require occasional travel.
High School Diploma or GED. Must have one year work experience as a certified pharmacy technician and be currently certified by the Pharmacy Technician Certification Board and registered with the Texas State Board of Pharmacy.
External Company URL: http://www.suclinica.org/