Capital Farm Credit, ACA PC Support Technician in Bryan, Texas
- PC Support Technician
- Bryan Corporate Office
Summary of Desired/Required Experience:
Three (3) to four (4) years of experience maintaining and deploying Information Technology systems.
Experience must include troubleshooting information technology systems, providing end user support, and help desk operations.
Specialized knowledge of computer hardware, and operating systems to include Windows 7, Windows 8.1, Windows 10 and Windows Server 2008 and 2012 and Microsoft Office applications.
Under moderate supervision, performs a variety of complex computer and local area network hardware and software support duties.
Responsible for tracking and logging all user support requests.
Supports Association staff with IT related incidents over the phone or by traveling to the branch location at the direction of the IT Operations Manager.
Manages, maintains and inventories the IT assets of the Association.
Researches available enhancements to the IT business systems that will promote operational and cost efficiencies in delivering credit and related services of the association.
Performs installation and maintenance of IT hardware and software resources, as well as providing end user support.
Maintains records and containing information regarding incident resolution and support procedures.
Offers support and training to association employees in the use of computer hardware and/or software.
Acts as a liaison between association employees and FCBT or other providers of IT training or services
Assists senior-level staff or management in implementing and enforcing I.T. security policy and procedures.
Assists IT Operations Manager and IT Compliance Officer in performing disaster recovery planning and testing, and performs data retention/recovery tasks.
Responsible for all Association mobile device support.
Implements Office installations, moves, rewires, changes at the direction of the IT Operations Manager.
- Bachelor s degree in Management Information Systems or related field or equivalent experience
Excellent verbal and written communication skills.
Skill in problem-solving including problem identification, fact- finding, research, analysis and solution development.
Ability to train users with basic network and business applications.
General knowledge of business systems software applications.
- A completed application and resume are required.
- At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant; AA/EOE/M/F/D/V; Full description available on request
- September 8, 2016
- Position will be posted until filled, until sufficient candidates are reviewed to ensure a qualified selection can be made, or until closed at the discretion of the Association.