Capital Farm Credit, ACA PC Support Technician in Bryan, Texas

Description/Job Summary

Position Title:

  • PC Support Technician


  • Bryan Corporate Office

Summary of Desired/Required Experience:

  • Three (3) to four (4) years of experience maintaining and deploying Information Technology systems.

  • Experience must include troubleshooting information technology systems, providing end user support, and help desk operations.

  • Specialized knowledge of computer hardware, and operating systems to include Windows 7, Windows 8.1, Windows 10 and Windows Server 2008 and 2012 and Microsoft Office applications.

Job Functions:

  • Under moderate supervision, performs a variety of complex computer and local area network hardware and software support duties.

  • Responsible for tracking and logging all user support requests.

  • Supports Association staff with IT related incidents over the phone or by traveling to the branch location at the direction of the IT Operations Manager.

  • Manages, maintains and inventories the IT assets of the Association.

  • Researches available enhancements to the IT business systems that will promote operational and cost efficiencies in delivering credit and related services of the association.

  • Performs installation and maintenance of IT hardware and software resources, as well as providing end user support.

  • Maintains records and containing information regarding incident resolution and support procedures.

  • Offers support and training to association employees in the use of computer hardware and/or software.

  • Acts as a liaison between association employees and FCBT or other providers of IT training or services

  • Assists senior-level staff or management in implementing and enforcing I.T. security policy and procedures.

  • Assists IT Operations Manager and IT Compliance Officer in performing disaster recovery planning and testing, and performs data retention/recovery tasks.

  • Responsible for all Association mobile device support.

  • Implements Office installations, moves, rewires, changes at the direction of the IT Operations Manager.

Education Requirement:

  • Bachelor s degree in Management Information Systems or related field or equivalent experience

Other Skills:

  • Excellent verbal and written communication skills.

  • Skill in problem-solving including problem identification, fact- finding, research, analysis and solution development.

  • Ability to train users with basic network and business applications.

  • General knowledge of business systems software applications.

To Apply:

  • A completed application and resume are required.


  • At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant; AA/EOE/M/F/D/V; Full description available on request

Posting Date

  • September 8, 2016

Closing Date

  • Position will be posted until filled, until sufficient candidates are reviewed to ensure a qualified selection can be made, or until closed at the discretion of the Association.