Thomson Reuters Applications Support Analyst in Carrollton, Texas
Our Government Group, is a leading provider of software solutions for local governments. We have over 40 years of innovative software and system development breakthroughs.
We design, develop, market and support a family of leading edge web-based and client-server application software products that support back-office processes and provides broader business processes via eGovernment and Internet features. We are a Microsoft Gold Partner for Software Products. This position provides the client with support and training for a specific Thomson Reuters software application.
Major responsibilities of this position: * Provide daily remote or onsite second-line support to clients including logging and monitoring calls in ticket tracking system following Thomson Reuters support process and metrics guidelines * Escalate unresolved calls to third-line support * Provide software installations, upgrades and training to client as required * Work with development to identify and QA test bug fixes and assist QA with software testing depending on product * Review or create release notes for software applications * Mentor and train junior support analysts in the technical and procedural aspects of support * Assist Business Analysts, Account Managers or Project Managers with implementation/conversion projects * Perform other duties as assigned
Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.
Qualifications/Required Skills: * Associate degree in computer or business related field plus a minimum of three years telephone support or combination thereof, or four years of telephone support in lei of a degree * Two years software training experience * Database experience with Oracle or SQL * Report writing software experience preferably Crystal Reports * Ticket tracking software experience * Assessment of Government Tax or Project Management experience or knowledge preferred * Excellent communication, organization and interpersonal skills * Business travel may be required as determined at the supervisor’s discretion * May require extended work schedules, tight deadlines and conflicting priorities * Must be able to work in a variety of social, cultural, legal, and political environments
Why is Thomson Reuters a great place for me to work?
Each of us brings a unique perspective to our work. That perspective is shaped by where we live, the business we advance, and the decisions we influence. But true impact isn't something any of us achieves alone. It's only possible when ideas connect and talents are shared. Together, the power of our perspectives will move the world. That's why you're being invited to Bring it.
What are Thomson Reuters’ core values?
Trust: We act with integrity and independence by holding ourselves and each other to be ethical and reliable in all we do.
Partnership: We work together, with each other, with our customers and with industry partners to deliver superior results and experiences.
Innovation: We innovate to serve our customers, drive our growth and win in dynamic business environments.
Performance: We deliver results, excelling at work that positively impacts the world.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: *Customer Service & Support Family Group
Organization: *Tax&Acctg Government
Title: Applications Support Analyst
Location: Texas-Carrollton-Carrollton-2395 Midway Rd
Requisition ID: JREQ069862