McKesson Contracts Administration Manager in Carrollton, Texas
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.
We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.
As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.
Join our team of leaders to begin a rewarding career.
Lead a team of ten associates responsible for the contract loading of GPO and individual contracts. A successful candidate will focus on employee engagement and development, customer satisfaction, and shareholder value.
1. Operational Management
Day-to-day customer and operational management in a production environment for contract loading personnel who are operating in a fast pace changing environment; Responsibilities include up to ten contract associates to ensure team productivity and workload to achieve an effective balance, meet departmental goals in a time sensitive environment; Participate on project initiatives to increase working capital; Accountable for the operational effectiveness of contract operations team by ensuring we deliver consistent high level of customer service thorough timely administration of contracts.
2. Operational Excellence
Incorporate best practices by enhancing systems and procedures to support business needs ; Champion new initiatives and acts as a catalyst for change; Ensure business processes are in place which point to opportunities to improve business results and/or customer satisfaction; Initiate and implement process re-engineering and develop appropriate measurements for defect analysis; Actively engage with all internal departments in reducing defects; Makes decisions on administrative or operational matters that ensure effective achievement of objectives; Regularly interacts with high level individuals within the organization. Interactions involve controversial situations, customer negotiations, and influencing/persuading other senior level managers; Resolve supplier issues and assist team in the achievement of production and scorecard goals; Ensure a high level of quality and responsiveness to customer's questions and issues
3. Talent Management
Talent champion that fosters strong pool of skilled and analytical resources; Ensure performance plans are in place for each employee, which accurately reflect job responsibilities and ensure regular, timely feedback is provided to each employee on their performance against their objectives ; Ensure that development plans written are supported with effective training to provide/equip employees to carry out their responsibilities, maximize their potential and meet objectives in a customer focused teamwork environment; Ensure that each employee has the opportunity and receives the coaching/mentoring necessary to maximize their potential ; Conduct team meetings and one-on-one performance reviews with each team member to ensure policy and procedure understanding; and to provide regular, timely feedback to each employee on their performance against their objectives; Outline training needs/gaps and mentor for team
4. Stakeholder/Customer Engagement
Maintain an understanding of internal and external customer needs and issues, as well as how business processes affect customer satisfaction; Ensure business measurements are in place to deliver a high level of quality and responsiveness to customer's questions and issues; Work closely with sales representatives to assure customers and financial success; Ensure business processes are in place, which point to opportunities to improve business results by driving down issue resolution cycle time and contract pricing issues; Support process improvements that will allow us to achieve our aggressive business goals while at the same time meeting our employee and customer satisfaction goals; Partner with business owners to improve customer experience and margins
Minimum of 2+ years supervisory experience of 5 or more people in a related industry/field.
Contract Administration process knowledge preferred and demonstrated leadership skills.
Intermediate to Advanced knowledge of MS Office products including Excel, Power Point and Access.
Experience with SAP Vistex is preferred.
Additional Knowledge & Skills
Working knowledge of contract administration policies, practices and systems, and demonstrates leadership skills
4-year degree in Business, Finance, Accounting or related field; or combination of education and relevant experience.
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.